Table Of Contents

A - B - C - D - E - F - G - I - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

adding

administrator account for Greetings Administrator 8-5

administrator accounts, default settings (in Connection Administration) 8-3

alternate contact numbers 4-56

alternate extensions 4-73

alternate names 4-77

class of service 6-2

MWIs for other extensions 4-6

SMTP proxy addresses for contacts 9-5

SMTP proxy addresses for users 4-81

user accounts, default (in Connection Administration) 8-2

user templates 7-3

addressing priority lists, enabling 4-49

Administrator account 1-2

administrators

accounts created by importing from Cisco Unified Communications Manager 11-1, 11-2

creating 8-1

creating by importing LDAP data 12-2

deleting 13-2

after sign-in conversation, changing 4-25

alias, effect of changing 13-1

alternate contact numbers 4-56

alternate extensions

adding 4-73

advanced settings 4-76

changing 4-74

class of service settings 5-2

custom settings 4-76

deleting 4-75

overview 4-72

alternate greeting

notification prompt 4-58

preventing callers from leaving messages 4-59

preventing callers from skipping 4-59

transfer to greeting without ringing phone 4-59

alternate names

adding 4-77

overview 4-76

ANI, playing 4-36

application users

creating 8-1

deleting 13-2

B

before and after message conversation, changing 4-36

broadcast messages, enabling users to send 4-42

Bulk Administration Tool, accessing 10-3

Bulk Edit, accessing 10-1

C

caller ID 4-36

caller input overview 4-54

call holding

class of service settings 5-3

defined 4-8

call screening

class of service settings 5-3

defined 4-8

call transfers

class of service settings 5-3

defined 4-8

cascading message notification 4-70

chaining message notification 4-71

Cisco PCA, securing and changing password 4-4

Cisco Unified MeetingPlace 4-78

Cisco Unified MeetingPlace Express 4-78

Cisco Unified Personal Communicator, configuring to access voice messages 5-2

Cisco Unity Connection Messaging Assistant, enabling access to 5-4

Cisco Unity Connection Messaging Inbox, enabling access to 5-5

class of service

adding 6-2

alternate extensions 5-2

assigning and reassigning users 6-4

assigning or reassigning users 6-4

Cisco Unified Personal Communicator 5-2

Cisco Unity Connection Messaging Assistant 5-4

Cisco Unity Connection Messaging Inbox 5-5

defaults 6-2

deleted message access 5-7

deleting 6-4

directory listing 5-7

greeting length 5-8

IMAP client access 5-9

live reply 5-11

message length 5-12

modifying 6-2

overview 2-2

personal call transfer rules 5-13

private distribution lists 5-15

recorded name and length 5-17, 5-23

restriction tables 5-19

sending messages to system distribution list 5-21

transfer, screening, and holding 5-3

unified client 5-2

contacts

administrator-defined 1-2

configuring SMPT proxy addresses for 9-5

creating 9-3

deleting 9-4

finding 3-2

modifying 9-3

overview 9-1

user-defined 1-2

contact templates 9-2

conversation

changing menu responses 4-19

changing menu style 4-17

changing speed and volume 4-24

changing versions 4-16

customizing sign-in 4-25

option summary 4-15

credentials 4-2

D

deleted messages, accessing 5-7

deleting

alternate extensions 4-75

class of service 6-4

MWIs 4-7

user accounts 13-3

user templates 7-5

directory, enabling users to choose to be listed 5-7

E

email in external message store, user access 4-79, 4-80

enabling

addressing priority lists 4-49

IMAP client access to voice messages 5-9

message aging policy for users 4-13

personal call transfer rules 5-15

SpeechView for a class of service 5-23

Text to Speech for a user 4-79, 4-81

voice recognition for a class of service 5-24

Exchange calendars and contacts, accessing 4-78

F

forwarded (relay) messages 4-50

G

greetings

allowing caller input during greetings 4-54

alternate greeting notification prompt 4-58

enabling 4-59

enabling callers to transfer to an alternate contact number during 4-56

managing calls when the alternate greeting is enabled 4-59

overview 4-52

recording in multiple languages 4-61

specifying maximum length 5-8

summary of types available 4-53

I

IMAP client access to voice messages, enabling 5-9

L

languages

language outside callers hear 4-11, 4-21

phone language that users hear 4-21

recording greetings in multiple languages 4-61

LDAP data

creating administrators by importing 12-2

creating user accounts by importing 12-2

live reply, enabling 5-11

M

mailbox-size quotas, customizing for users or templates 4-12

message actions, configuring 4-50

message aging 4-13

message counts 4-33

Message Locator

enabling 4-14

phone view 4-27

messages

addressing and sending settings 4-42

addressing settings, changing 4-44

confirming deletions of messages 4-41

forwarded (relay) 4-50

language used to prompt callers 4-11

marking secure by unidentified callers 4-11

notifications for phone and pager 4-61

notifications for SMS-compatible devices 4-64

notifications for SMTP-compatible devices 4-66

playback order for Message Locator 4-14

playback order for new, saved, and deleted messages 4-34

playback speed and volume of messages 4-31

recording length for users 5-12

relay 4-50

specifying maximum recording length for outside callers 4-11

specifying the amount of time to skip back or ahead when rewinding or fast-forwarding 4-39

streamlined addressing 4-46

what unidentified callers can do 4-11

message security 5-20

message waiting indicators (MWIs), overview 4-5

Microsoft Exchange calendars and contacts, accessing 4-78

modifying

class of service 6-2

notification devices 4-61

user accounts (in Connection Administration) 9-4, 13-2

user templates 7-4

MWIs

adding 4-6

deleting 4-7

editing 4-6

N

notifications

about notification devices 4-61

cascading 4-70

chaining 4-71

phone and pager 4-61

SMS-compatible devices 4-64

SMTP-compatible devices 4-66

O

Operator account 1-2

Outlook calendars and contacts, accessing 4-78

outside caller options 4-11

P

passwords or PINs

allowing users to sign in without entering a password or PIN 4-15

changing 4-2, 4-3, 4-5

securing and changing Cisco PCA password 4-4

settings 4-2

personal call transfer rules

enabling by class of service 5-14

enabling or disabling for users 5-15

modifying options for user 4-10

overview 5-13

web tool overview 5-14

phone menu, summary of settings 4-15

Phone View 4-27

PIN, changing 4-2

private distribution lists

maximum number of lists 5-16

maximum number of members 5-17

overview 4-77

proxy address, created when a user alias is changed 13-1

Q

quotas for mailboxes, customizing for users or templates 4-12

R

recorded name

allowing users to record 5-17, 5-23

maximum length 5-17, 5-23

relay messages 4-50

restriction tables 5-19

roles

default roles 2-4

overview 2-4

RSS Feeds 5-5

S

secure messaging 5-20

sender information, playing 4-36

sending messages

broadcast messages 4-42

confirming recipients by name 4-45

message security 5-20

specifying whether messages are sent upon hang-up 4-47

system distribution lists 5-21

sign-in

conversation 4-25

playing message counts 4-25

playing recorded name 4-25

SMTP proxy addresses

configuring for contacts 9-5

configuring for users 4-81

created when a user alias is changed 13-1

Speech to Text 4-71

speech to text 5-23

SpeechView, enabling for a class of service 5-23

SpeechView, transcription delivery 4-71

system distribution list, specifying whether users can send messages to 5-21

T

Text to Speech, enabling for a user 4-79, 4-81

time format for message time stamps, changing 4-30

time stamp, playing 4-36

transcriptions 4-71, 5-23

U

Undeliverable Messages Mailbox account 1-2

unidentified caller options 4-11

unified client 5-2

Unity Connection Messaging System account 1-2

user access to email in an external message store 4-79, 4-80

user accounts

administrator roles 2-4

creating by importing from Cisco Unified Communications Manager 11-1, 11-2

creating by importing LDAP data 12-2

default accounts 1-1

mailbox stores 2-3

overview 1-1

partitions 2-2

search spaces 2-2

users

creating 8-1

deleting 13-2, 13-3

finding 3-1

users without voice mailboxes 1-1

users with voice mailboxes 1-1

user templates

adding 7-3

default templates 7-1

deleting 7-5

modifying 7-4

overview 2-1

utilities and tools

Bulk Administration Tool 10-3

V

voice mailboxes

creating end users 8-1

deleting end users 13-2

voice recognition, enabling for a class of service 5-24

voice to text 4-71, 5-23