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Table Of Contents
Release Notes for Cisco Unity Connection Release 8.6(1) and 8.6(1a)
For Cisco Unity Connection in Cisco Unified CMBE
Determining the Software Version
Cisco Unity Connection Application
Cisco Personal Communications Assistant Application
Cisco Unified Communications Operating System
For Cisco Unified Communications Manager Business Edition
New and Changed Requirements and Support—Release 8.6(1)
Cisco Unity Connection 8.6(1a)
Command-Line Interface Commands
For Cisco Unity Connection in Cisco Unified CMBE
Preloaded MCS 7835 Hardware Is Not Available With 8.6(1)
Significant Changes to Connection Upgrade Process Result in New Requirements
Software Qualified for Use with Cisco Unity Connection on User Workstations
Support for E.164 Formatted Phone Numbers
Utility Updates on the Cisco Unity Tools Website
New Functionality—Release 8.6(1)
Single Sign-On Feature Support with Cisco Unity Connection 8.6 and Later
Support for Microsoft BPOS Dedicated Environments
Support for SpeechView Fully Automated (Standard)
Cisco Unity Connection Conversation Enhancements
Additional Options Available for Footer Information That Gets Played After a Message
Offering Outside Callers the Option to Mark Messages as Private
Offering Users the Option to Remove Prior Introductions When Forwarding the Original Message
Option to Automatically Advance to Next Message After Playing the After Message Menu
Prompting Users to Record Introductions When Forwarding Messages
Warning Users Replying to All That Number of Recipients Exceeds Maximum
Changed Functionality—Release 8.6(1)
Cisco Security Agent Has Been Replaced with Security-Enhanced Linux
Installation and Upgrade Information
Information for Cisco Unified Communications Manager Business Edition Customers
Installing Cisco Unity Connection for the First Time on a Physical Server
Installing Cisco Unity Connection for the First Time on a Virtual Machine
Downloading a VMware OVA Template for a Connection 8.6 Virtual Machine
Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions
Supported Cisco Unity Connection Upgrades
How Restricted and Unrestricted Versions Affect Upgrades
Upgrading to Cisco Unity Connection 8.6
Installation and Upgrade Notes
Installing Additional Cisco Unity Connection Languages
Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition
In a Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server
Limits on a Cisco Unity Connection Default License File
Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format
Secure Messaging Limitations Regarding ViewMail
Open Caveats—Connection Release 8.6(1), and Connection in Cisco Unified CMBE Release 8.6(1)
Obtaining Documentation and Submitting a Service Request
Cisco Product Security Overview
Release Notes for Cisco Unity Connection Release 8.6(1) and 8.6(1a)
Revised 02 April, 2012 (Originally published 9 June, 2011)These release notes contain information on downloading software, new and changed support, new and changed functionality, limitations and restrictions, caveats, and documentation updates for Cisco Unity Connection Release 8.6(1) and 8.6(1a) and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 8.6(1) and 8.6(1a).
Note
Cisco Unity Connection is a Linux-based solution. It is available in two configurations—Cisco Unity Connection, and Cisco Unified Communications Manager Business Edition, in which Connection is preloaded on the same platform with Cisco Unified Communications Manager. These release notes contain information for both configurations.
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Cisco Unity Connection 8.6(1a) contains fixes and changes to the operating system and/or Cisco Unified Communications Manager 8.6(1) application components, including components shared by Connection and Cisco Unified CM.
Note the following information:
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Contents
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System Requirements
For Cisco Unity Connection
System Requirements for Cisco Unity Connection Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
For Cisco Unity Connection in Cisco Unified CMBE
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucmbesysreqs.html.
Compatibility Information
The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):
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The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Connection Application
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Connection Administration or a command-line interface session to determine the version.
To Determine the Version of the Connection Application by Using Cisco Unity Connection Administration
Step 1
The Connection version is displayed below "Cisco Unity Connection Administration."
To Determine the Version of the Connection Application by Using the Command-Line Interface
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Cisco Personal Communications Assistant Application
To Determine the Version of the Cisco Personal Communications Assistant (PCA) Application
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Cisco Unified Communications Operating System
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Cisco Unified Operating System Administration or a command-line interface session to determine the version.
To Determine the Version of the Cisco Unified Communications Operating System by Using Cisco Unified Operating System Administration
Step 1
To Determine the Version of the Cisco Unified Communications Operating System by Using the Command-Line Interface
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Related Documentation
For Cisco Unity Connection
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.
For Cisco Unified Communications Manager Business Edition
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For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, see the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.
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New and Changed Requirements and Support—Release 8.6(1)
This section contains information about new and changed requirements and support in the 8.6(1) release time frame only.
(For information on new and changed requirements and support in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Cisco Unity Connection 8.6(1a)
Revised June 22, 2011Cisco Unity Connection 8.6(1a) contains fixes and changes to the operating system and/or Cisco Unified Communications Manager 8.6(1) application components, including components shared by Connection and Cisco Unified CM.
The shipping DVD and the DVD image available on the Cisco Unity Connection 8.6 Software Download page on Cisco.com have been updated with release 8.6(1a).
For related information, see the following sections in these release notes:
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Cisco Unity Connection ViewMail for IBM Lotus Notes 8.5(1) Is Supported for Use With Cisco Unity Connection 8.6
Cisco Unity Connection ViewMail for IBM Lotus Notes 8.5(1) is supported for use with Cisco Unity Connection 8.6.
See the following documentation for additional information:
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Command-Line Interface Commands
The following command-line interface commands have been added/updated:
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For more information, see CLI Help.
Hardware Support
Note the following considerations about support for Cisco Unity Connection servers.
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Phone System Integrations
For Cisco Unity Connection
For supported versions of Cisco Unified CM and Cisco Unified CM Express, see the applicable document, depending on the integration type:
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For information on other supported phone system integrations, see the applicable Cisco Unity Connection integration guides at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
For Cisco Unity Connection in Cisco Unified CMBE
Cisco Unified Communications Manager 8.6 has been qualified for use with Cisco Unified CMBE. It is installed on the same platform with Cisco Unity Connection.
Preloaded MCS 7835 Hardware Is Not Available With 8.6(1)
Cisco Unity Connection 8.6(1) and later will not be available in a preloaded format on the MCS 7835 servers. Therefore, no MCS 7835-I3-K9-Uxxx servers will be available for this version of software. Only the MCS7825I5-K9-UCC3 and the MCS 7845-I3-K9-UCC3 SKU are available for the preloaded 7825-I5 and 7845-I3 servers.
Cisco Unity Connection 8.6(1) software can still run on the MCS 7835 I2 and I3 series servers, however, those servers will need the following:
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You will have the following options:
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Significant Changes to Connection Upgrade Process Result in New Requirements
The upgrade process from earlier versions of Connection to version 8.6 is significantly different from previous upgrades.
In addition, the following requirements have been added:
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Caution
Software Qualified for Use with Cisco Unity Connection on User Workstations
For the most current version combinations of software qualified for use on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Support for E.164 Formatted Phone Numbers
For international calling, Cisco Unity Connection 8.6 supports the E.164 phone numbers, that is, phone numbers can use the "+" character to represent the international dialing access code needed to reach a destination from different countries.
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For example, +1 408 526 4000 is the international notation for Cisco's main corporate office in the United States. To call this number, an enterprise telephony user from France typically would have to dial 0 00 1 408 526 4000, whereas a caller from the United Kingdom would have to dial 9 00 1 408 526 4000. In each case, "+" must be replaced with the appropriate off-net access code (as required by the enterprise telephony system) and international access code (as required by the PSTN carrier).
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For international calling, Cisco Unity Connection 8.6 supports the E.164 phone in the following fields:
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Note that for the Alternate Extension learning feature to work with the E.164 formatted numbers, the following restriction tables need to be updated:
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Utility Updates on the Cisco Unity Tools Website
Updates to utilities on the Cisco Unity Tools website are frequently posted between Cisco Unity Connection releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://www.ciscounitytools.com, and select Sign Up Here.
Virtualization Enhancements
Cisco Unity Connection 8.0(3) and later can be installed on the VMware vSphere versions - ESXi4.0 and ESXi4.1. See http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Support_for_Messaging_and_Presence_Applications for more information.
When deployed with the ESXi4.1, Cisco Unity Connection will support the VMware Boot from SAN functionality. See http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Support_for_Messaging_and_Presence_Applications for more information.
Unity Connection 8.0(2) and later can be run on specification based hardware from Cisco, HP and IBM. However, some restrictions are applied. See http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support for more information.
The support for the Input/Output devices on the servers that are running Connection as a virtual appliance has been enhanced to include FCoE and Cisco Converged Network adapters. See http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support#IO_Devices for more information.
Unity Connection 8.0(2) and later now support FC, FCOE, iSCSI, and NFS SAN environments with some restrictions. See http://docwiki.cisco.com/wiki/Shared_Storage_Considerations for more information.
New Functionality—Release 8.6(1)
For information on new functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 8.6(1). Some offerings may not be supported by Cisco TAC. See http://www.ciscounitytools.com for information.
Single Sign-On Feature Support with Cisco Unity Connection 8.6 and Later
Cisco Unity Connection 8.6 and later versions support the single sign-on feature that allows end users to log in once and gain access to use the following Cisco Unity Connection applications without signing on again:
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To enable the single sign-on feature in Connection, you use the utils sso enable CLI command. For more information on the utils sso <option> CLI commands, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
The complete set of instructions to configure Connection and OpenAM server for single sign-on are given in the Cisco white paper, A complete guide for installation, configuration and integration of Open Access Manager 9.0 with CUCM 8.5, 8.6 /CUC 8.6 and Active Directory for SSO at http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod_white_papers_list.html.
Support for Microsoft BPOS Dedicated Environments
In Cisco Unity Connection 8.6 and later, you can configure Connection to synchronize voice messages in Connection user's mailbox with the user's Exchange mailbox configured on Microsoft 's Business Productivity Online Suite (BPOS Dedicated) environments. This support is provided only on the BPOS Dedicated environments not on the BPOS Standard environments.
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For more information on Connection's integration with Microsoft BPOS Dedicated environments, see the "Cisco Unity Connection 8.x Overview" chapter of the Design Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.
Support for SpeechView Fully Automated (Standard)
You can read the voicemail with Cisco SpeechView. Now, this solution is fully automated and does not require any human assistance in converting speech to text and delivering the text version of the voice message to your email inbox so that you can take immediate action.
Cisco SpeechView fully automated solution keeps the original audio version of each transcribed voice message available to you anywhere at anytime. Cisco SpeechView:
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For more information on SpeechView Fully Automated (Standard), see the "Cisco Unity Connection 8.x Overview" chapter of the Design Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.
Cisco Unity Connection Conversation Enhancements
The following sections contain information on new behavior related to the Cisco Unity Connection conversation in which you might be interested:
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Additional Options Available for Footer Information That Gets Played After a Message
Cisco Unity Connection provides additional options to play in the footer information after a message. The footer information now includes the sender information, extension or ANI, and the message number, in addition to the time the message was sent and message duration. Connection can play all, none, or a combination of the available footer information after playing a message.
To configure the footer information after message playback, select the applicable options in the After Playing Each Message, Play settings on the Playback Message Settings page. The options can be configured for a user template or an individual user, or by using the Bulk Edit utility in Cisco Unity Connection Administration.
Offering Outside Callers the Option to Mark Messages as Private
Cisco Unity Connection provides three sensitivity options for messages left by outside callers. With the Mark Normal option, all messages left by outside callers are marked Normal. With the Mark Private option, all outside-caller messages are marked Private. With the Ask Callers option, Connection asks outside callers whether to mark their messages Private.
You set message sensitivity for outside-caller messages on the applicable Message Settings page for a user template or an individual user, or by using the Bulk Edit utility in Cisco Unity Connection Administration. The Message Sensitivity options also are available on the applicable Message Settings page for a call handler template or individual call handler.
The default setting is Mark Normal.
Offering Users the Option to Remove Prior Introductions When Forwarding the Original Message
When users receive a voice message that has been forwarded one or more times and that contains one or more recorded introductions, they can choose to have those prior introductions removed when forwarding the original message. Users can still add their own voice introductions after choosing to remove prior voice introductions. However, the content of the original voice message cannot be removed or altered.
You enable this feature by assigning a key to the Forward Original Message action on the Message Header, Message Body, Message Footer, or After Message Action tabs in the Custom Keypad Mapping tool in Cisco Unity Connection Administration. By default, no keys are assigned to this action. To forward a message and retain all prior voice introductions, users use the key assigned to the Forward Message action. However, this feature is automatically enabled for voice-recognition users by saying, "Forward the original message."
Prior introductions can be removed if attempted only for voice messages. The removal of prior introductions may not succeed for messages sent to or from sites that are networked, such as using VPIM. In addition, prior introductions can be removed only for touchtone and voice-recognition conversation users, and Visual Voicemail users.
Option to Automatically Advance to Next Message After Playing the After Message Menu
You can set Cisco Unity Connection to automatically move to the next message in the message stack without requiring user to perform any action in the After Message menu options. When this setting is enabled and invoked, Connection still uses the Wait for First Touchtone or Voice Command setting on the Phone Menu page to follow how long to wait before playing the next message. In addition, the Times to Repeat Menu When User Does Not Respond setting on the Phone Menu page for menu retries does not apply.
Note that if a user is in the new message stack, the messages are marked as saved when automatic advanced is invoked. Messages are marked as-is in the other message stacks.
To set automatic advance, check the Automatically Advance to the Next Message check box in the After Playing the After Message Menu option on the Playback Message Settings page. The option can be checked for a user template or an individual user, or by using the Bulk Edit utility in Connection Administration. The Automatically Advance to the Next Message setting can be enabled for touchtone and voice-recognition conversation users.
By default, the Automatically Advance to the Next Message check box is unchecked.
Prompting Users to Record Introductions When Forwarding Messages
You can set whether Cisco Unity Connection prompts users to record introductions when they forward messages. By default, Connection prompts users to record introductions when they forward messages.
To disable the default settings, navigate to the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration and uncheck the Prompt User to Record an Introduction When Forwarding Messages check box. Users may choose to record an introduction later, before sending the message.
The prompt to record introductions when forwarding messages applies to both, for touchtone and voice-recognition conversation users.
Warning Users Replying to All That Number of Recipients Exceeds Maximum
When a message is sent to multiple recipients and/or distribution lists, recipients have the option to reply-all. You can configure Cisco Unity Connection to warn users when the number of recipients exceeds the number specified or there is a distribution list present.
By default, when a user replies to all recipients of a message, Connection does not indicate to the user how large the recipient list is. To set the maximum number of recipients, enter a number in the Maximum Number of Recipients Before Reply-All Warning text box on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration. The settings for reply-all recipients of a message can be configured for touchtone and voice-recognition conversation users.
Changed Functionality—Release 8.6(1)
This section contains information about changed functionality in the 8.6(1) release time frame only.
(For information on changed functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 8.6(1). Some offerings may not be supported by Cisco TAC. See http://www.ciscounitytools.com for information.
Cisco Security Agent Has Been Replaced with Security-Enhanced Linux
In previous Connection releases, Cisco Security Agent was installed on the Connection server to secure communication with other servers and with clients. With Connection 8.6, Cisco Security Agent has been replaced with Security-Enhanced Linux (SELinux).
The SELinux access-control security policies have been configured specifically for Connection. For example, the same TCP and UDP ports that must be opened in a firewall to allow inbound and outbound communication are also opened in SELinux. For a list of these ports, see the "IP Communications Required by Cisco Unity Connection 8.x" chapter of the Security Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsecx.html.
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You can disable SELinux policy enforcement by using the utils os secure CLI command if necessary, for example, for troubleshooting. However, by disabling SELinux, you are subjecting the Connection server to unauthorized access.
For more information on the utils os secure CLI command, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Installation and Upgrade Information
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Information for Cisco Unified Communications Manager Business Edition Customers
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Caution
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Installing Cisco Unity Connection for the First Time on a Physical Server
Caution
You must use the Cisco Unity Connection DVD to install a new version 8.6(1a) or later physical server.
For instructions on installing a new Connection physical server, see the Installation Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucigx.html.
Installing Cisco Unity Connection for the First Time on a Virtual Machine
Caution
For virtualization requirements, see the "Requirements for Installing Cisco Unity Connection on a Virtual Machine" section of the System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
For instructions on installing Connection on a new virtual machine, see the Installation Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucigx.html.
For instructions on migrating from an existing Connection physical server to a new virtual machine, see the "Migrating from a Cisco Unity Connection Physical Server to a Connection 8.x Virtual Machine" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.
You can either manually configure the virtual machine for Connection, or you can download and deploy a VMware OVA template, which automatically configures the virtual machine for Connection. To download the template, see the next section, "Downloading a VMware OVA Template for a Connection 8.6 Virtual Machine." The installation and migration documentation tells you when to deploy the template.
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Downloading a VMware OVA Template for a Connection 8.6 Virtual Machine
Revised 02 April, 2012A VMware OVA template is not required to configure VMware for Connection, but templates are provided to simplify the process of configuring VMware for Connection. If you want to deploy the VMware OVA template for Connection, do the following procedure to download the applicable file.
To Download a VMware OVA Template for a Connection 8.6 Virtual Machine
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Caution
Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions
This release provides two versions of the Connection software—restricted and unrestricted—that address import requirements for some countries related to encryption of user data and affects the following functionality:
In the unrestricted version, if the disabled settings listed above are changed manually, Connection ignores the changes.
For the restricted version, "Restricted Installation" is included in the DVD label. For the unrestricted version, "Unrestricted Installation" is included in the DVD label and "UNRST" is included in the download filename.
The two-version change was introduced with Connection version 7.1(5a), but it was not included in the 8.0(x) releases. Versions 7.1(5) and earlier were equivalent to what is now referred to as the restricted version.
Caution
For related information, see the following sections in these release notes:
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Supported Cisco Unity Connection Upgrades
Caution
For information on whether you can upgrade directly to Connection 8.6(1x), see the "Supported Cisco Unified Communications Manager Upgrades" section of the Cisco Unified Communications Manager Software Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.
You refer to the full version number of Cisco Unified CM that is currently installed on the active partition to determine upgrade support. The version can be viewed by running the CLI command show version active.
Full version numbers include the build number (for example, 8.5.1.10000-43); the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 8.6(1) ). In the tables of the "Supported Cisco Unified Communications Manager Upgrades" section of the compatibility matrix, full version numbers are listed in the System Version row.
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Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version of the product software installed on the active partition.
If you cannot upgrade directly from your current version to Connection 8.6(1x):
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How Restricted and Unrestricted Versions Affect Upgrades
With the Connection 7.1(5a) release, Cisco began providing two versions of the Connection software—restricted and unrestricted—to address import requirements for some countries related to encryption of user data. The two-version change continues with releases 7.1(5b) and later, and with Connection 8.5(1) and later; it was not included in 8.0(x) releases.
Note the following considerations about upgrading to Connection 8.6(1):
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For more information on restricted and unrestricted versions, see the "Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions" section.
Upgrading to Cisco Unity Connection 8.6
To upgrade Connection from a local DVD, you can do either of the following:
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To upgrade Connection from a network location, you must download a signed .iso file from Cisco.com, and copy the .iso file to an FTP or SFTP server. Connection does not allow you to upgrade from a network location by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded .iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade by using software that has been tampered with.
For instructions on downloading software that can be used to upgrade a Connection 8.x, 7.x, or 2.x server to version 8.6, see the "Downloading Software for an Upgrade to Cisco Unity Connection 8.6 Revised 02 April, 2012" section.
Caution
For instructions on upgrading:
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Downloading Software for an Upgrade to Cisco Unity Connection 8.6 Revised 02 April, 2012
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The upgrade application posted on Cisco.com can be used only to upgrade to Cisco Unity Connection 8.6. It cannot be used to install a new Connection 8.6 server.
For information on whether you can upgrade directly from your current version to Connection 8.6 or must upgrade to an interim version first, see the "Supported Cisco Unity Connection Upgrades" section.
To Download Software for an Upgrade to Cisco Unity Connection 8.6
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Caution
Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
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Caution
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UCSInstall_UCOS_8.6.1.20000-1.sgn.iso
UCSInstall_UCOS_UNRST_8.6.1.20000-1.sgn.iso
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Caution
Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
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Installation and Upgrade Notes
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Installing Additional Cisco Unity Connection Languages
Revised March 06, 2012
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For instructions on installing additional Connection languages on the following server types, see the referenced documentation:
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If you are installing Japanese because you want Cisco Unity Connection Administration to be localized, you must also install the Cisco Unified Communications Manager Japanese locale. See the "Locale Installation" section in the "Software Upgrades" chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html. The
If you are installing other languages because you want the Cisco Personal Communications Assistant to be localized, you must install the Cisco Unity Connection locales. See the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition
If you revert from Cisco Unity Connection 8.6 to an earlier version of Connection, some of the data for new Connection 8.6 features is lost and cannot be retrieved when you reupgrade to Connection 8.6.
For more information on how reverting affects Connection features, see the "About Reverting from Connection 8.x to the Version on the Inactive Partition" section in the "Reverting Cisco Unity Connection 8.x Servers to the Version on the Inactive Partition" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.
Migration Information
For information on migrating from Cisco Unity to Cisco Unity Connection, see the applicable chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.
Limitations and Restrictions
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In a Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server
When a new or changed license file is installed on one server of a Cisco Unity Connection cluster, the changed license data is not automatically replicated to the other server.
To replicate the changed license data, you must restart both Connection servers by using the CLI command utils system restart.
Limits on a Cisco Unity Connection Default License File
For information on the limits imposed by the default license file, see the "Licensing Requirements" section in the applicable document:
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Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format
The Media Master cannot open WAV files prerecorded in the G.729a audio format and saved to a workstation.
This limitation has the following workarounds:
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Note that when Cisco Unity Connection is configured to record in the G.729a audio format, the Media Master functions correctly for recording and playing by using a phone or a computer microphone.
Replacing Disks in a RAID
Connection supports only replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.
Caution
Connection documentation does not include any information on replacing disks in a RAID array. However, because Connection and Cisco Unified Communications Manager mostly use the same servers, you can use the procedures in the "Performing Failed RAID Disk Replacement" section of the "Cisco Unified Communications Manager System Issues" chapter of the applicable Troubleshooting Guide for Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html.
Secure Messaging Limitations Regarding ViewMail
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Caveats
You can find the latest caveat information for Cisco Unity Connection version 8.6(1) and for Connection in Cisco Unified Communications Manager Business Edition version 8.6(1) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.
Note
This section contains the following caveat information:
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Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Open Caveats—Connection Release 8.6(1), and Connection in Cisco Unified CMBE Release 8.6(1)
This section list any Severity 1, 2, and 3 open caveats when Cisco Unity Connection version 8.6(1) was released. Select a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Related Caveats—Cisco Unified Communications Manager 8.6(1) Components That Are Used by Connection 8.6(1)
Table 2 describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection. Caveat information for the Cisco Unified CM components is available in Release Notes for Cisco Unified Communications Manager Release 8.6(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_1/cucm-rel_notes-861.html.
Documentation Updates
Troubleshooting Information
Cisco Unity Connection troubleshooting information can be found in the Troubleshooting Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.
