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Table Of Contents
Release Notes for Cisco Unity Connection Release 8.0(1)
For Cisco Unity Connection in Cisco Unified CMBE
Determining the Software Version
Cisco Personal Communications Assistant
For Cisco Unified Communications Manager Business Edition
New and Changed Requirements and Support—Release 8.0(1)
Additional Languages for Cisco Unity Connection Components
Command-Line Interface Commands
Networking Guide for Cisco Unity Connection
Security Guide for Cisco Unity Connection
License File Required for ViewMail for IBM Lotus Notes
For Cisco Unity Connection in Cisco Unified CMBE
Software Qualified for Use with Cisco Unity Connection on User Workstations
Software That Is No Longer Supported for Use with Cisco Unity Connection on User Workstations
Support for Up to 20 Networked Cisco Unity Connection Servers
Support for Up to 500 Voice Messaging Ports in a Cisco Unity Connection Cluster
Support for Up to 20,000 Users in a Cisco Unity Connection Cluster
Upgrade to Release 8.0(1) Requires Software DVD
Utility Updates on the Cisco Unity Tools Website
New Functionality—Release 8.0(1)
Cisco Unity Connection Conversation Enhancements
Alternate Extensions Can Be Edited By Phone
Automatically Add Alternate Extensions
Bulk Administration Enhancements
City and Department Fields Added for Administrator-Defined Contacts
Cisco Unity Connection Networking with Cisco Unity
Directory Handler Greeting Can Be Customized
Documentation Search Available from Cisco Unity Connection Administration
Migrations from Cisco Unity to Connection 8.0(1)
More Custom Keypad Mapping Conversations Available
Reassigning Database Dependencies Before Deleting Objects
Scripted Conversation Files Are Loaded Dynamically to Improve Startup Time
Urgency Flag Can Be Retained When Forwarding or Replying to Messages
Users Can Hear Message Duration Before Message Playback
Voice-Recognition Users Can Change Their Personal Settings by Using Voice Commands
VPIM Configuration Settings Added
Changed Functionality—Release 8.0(1)
Cisco Unity Connection Conversation Changes
Additional Options Available When Transferring Calls to an Alternate Contact Number
Installation and Upgrade Information
Information for Cisco Unified Communications Manager Business Edition Customers
Installing Cisco Unity Connection for the First Time
Supported Cisco Unity Connection Upgrades
Upgrading to Cisco Unity Connection 8.0
Installation and Upgrade Notes
Installing Additional Cisco Unity Connection Languages
Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition
In Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server
Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format
ViewMail Limitations Regarding Secure Messages
Obtaining Documentation and Submitting a Service Request
Cisco Product Security Overview
Release Notes for Cisco Unity Connection Release 8.0(1)
Revised April 2, 2012 (Originally published February 11, 2010)********************************************************************************************************************************************************
Cisco Unity Connection version 8.0(1) was deferred May 6, 2010, to remain in sync with Cisco Unified Communications Manager version 8.0(1), which also was deferred. We recommend that you upgrade to Connection version 8.0(2c). Release Notes are available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/release/notes/802cucrn.html.
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These release notes contain information on new and changed support, new and changed functionality, limitations and restrictions, and caveats for Cisco Unity Connection Release 8.0(1) and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 8.0(1).
Note
Cisco Unity Connection is a Linux-based solution. It is available in two configurations—Cisco Unity Connection, and Cisco Unified Communications Manager Business Edition, in which Connection is preloaded on the same platform with Cisco Unified Communications Manager. These release notes contain information for both configurations.
Contents
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System Requirements
For Cisco Unity Connection
System Requirements for Cisco Unity Connection Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
For Cisco Unity Connection in Cisco Unified CMBE
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucmbesysreqs.html.
Compatibility Information
The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):
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The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Connection
To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration
Step 1
The Connection version is displayed below "Cisco Unity Connection Administration."
To Determine the Cisco Unity Connection Version by Using the Command-Line Interface
Step 1
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Cisco Personal Communications Assistant
To Determine the Cisco Personal Communications Assistant (PCA) Version
Step 1
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Related Documentation
For Cisco Unity Connection
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.
For Cisco Unified Communications Manager Business Edition
For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, refer to the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.
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New and Changed Requirements and Support—Release 8.0(1)
This section contains information about new and changed requirements and support in the 8.0(1) release time frame only.
(For information on new and changed requirements and support in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Additional Languages for Cisco Unity Connection Components
There are no new languages for this release.
For a complete list of languages, refer to the "Available Languages for Cisco Unity Connection Components" section of the applicable System Requirements:
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(For a list of numeric and alphabetic language codes, refer to the "Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection" section of the 8.x System Requirements.)
Audio Codecs
The GSM 6.10 audio codec is supported for message storage.
Command-Line Interface Commands
The following command-line interface commands have been added:
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For more information, see CLI Help.
Documentation
The section lists new product documentation available with this release.
Networking Guide for Cisco Unity Connection
Contains detailed discussions of the various options for linking Cisco Unity Connection servers or clusters together to form sites, and for linking a Connection site with another Connection site or with a Cisco Unity site to form a Cisco Voicemail Organization. Also contains instructions for deploying the Voice Profile for Internet Mail (VPIM protocol) for networking VPIM locations and contacts.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnetx.html.
Security Guide for Cisco Unity Connection
Contains information related to security issues, including: securing Cisco Unity Connection hardware and software; setting up appropriate authentication and password policies; understanding accounts and permissions; and securing voice messages.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsecx.html.
License File Required for ViewMail for IBM Lotus Notes
With version 8.0, the use of Cisco Unity Connection ViewMail for IBM Lotus Notes requires a license installed on the Connection server. Without the license on the server, ViewMail for Notes installed on user workstations provides all features and functionality for 30 days in demo mode, and then stops.
Once a ViewMail for Notes license is installed on the Connection server, user workstations with expired ViewMail installations regain usage of the application.
Phone System Integrations
For Cisco Unity Connection
Cisco Unified Communications Manager version 8.0 has been qualified for use with this release of Cisco Unity Connection.
For supported versions of Cisco Unified CM and Cisco Unified CM Express, see the applicable document, depending on the integration type:
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For information on other supported phone system integrations, see the applicable Cisco Unity Connection integration guides at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
For Cisco Unity Connection in Cisco Unified CMBE
Cisco Unified Communications Manager 8.0 has been qualified for use with Cisco Unified CMBE. It is installed on the same platform with Cisco Unity Connection.
Servers
Note the following considerations about support for Cisco Unity Connection servers:
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If you are upgrading an existing Connection server to version 8.0, see the Cisco Unity Connection 8.0 Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html to determine whether your server requires replacement hard disks.
For information on replacing the hard disks, see the applicable chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.
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Software Qualified for Use with Cisco Unity Connection on User Workstations
The following software has been qualified with for use with Cisco Unity Connection 8.0 on user workstations:
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For the most current version combinations of software qualified for use on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
Software That Is No Longer Supported for Use with Cisco Unity Connection on User Workstations
With this release, the following software is not supported for use with Connection on user workstations:
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Support for Up to 20 Networked Cisco Unity Connection Servers
By using an intersite link to connect two Connection sites (known as Digital Networks in version 7.x) of up to ten servers each, you can network up to 20 Cisco Unity Connection servers for the purposes of directory synchronization, call transfers, and message exchange. (In version 7.1, the limit was ten servers in a single Digital Network, with no support for linking Digital Networks together.)
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While version 7.x and version 8.x servers can coexist in a single site, in order to link two sites, all servers in both sites must be at version 8.0(1) or later. Alternatively, you can link a single Cisco Unity Connection site of up to ten version 8.x servers with a single Cisco Unity server or Digital Network.
For additional requirements and limits for networking, see System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
Some servers require additional memory to support this feature. For more information, see the Cisco Unity Connection 8.0 Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
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Support for Up to 500 Voice Messaging Ports in a Cisco Unity Connection Cluster
Depending on the system configuration and the platform overlay, a Cisco Unity Connection cluster server pair supports up to 500 voice messaging ports.
For details, see the Cisco Unity Connection 8.0 Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Support for Up to 20,000 Users in a Cisco Unity Connection Cluster
Depending on the system configuration and the platform overlay, a Cisco Unity Connection cluster server pair supports up to a total of 20,000 users.
For details, see the Cisco Unity Connection 8.0 Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Upgrade to Release 8.0(1) Requires Software DVD
To upgrade to Cisco Unity Connection 8.0(1), you must get the Connection DVD from Cisco. For ordering information, go to the Cisco Ordering website at http://www.cisco.com/en/US/ordering/index.shtml.
Utility Updates on the Cisco Unity Tools Website
Updates to utilities on the Cisco Unity Tools website are frequently posted between Cisco Unity Connection releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://www.ciscounitytools.com, and select Sign Up Here.
New Functionality—Release 8.0(1)
This section contains information about new functionality in the 8.0(1) release time frame only.
(For information on new functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 8.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com for information.
Cisco Unity Connection Conversation Enhancements
The following sections contain information on new behavior related to the Cisco Unity Connection conversation that you might be interested in:
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Alternate Extensions Can Be Edited By Phone
By using the Custom Keypad Mapping tool in Cisco Unity Connection Administration, you can provide users with the option to edit their alternate extensions from the Preferences menu. When users select the option to edit their alternate devices, Connection will offer to list or delete the existing alternate extensions. If users sign in from a phone number that is not their primary extension or an existing alternate extension or in the Excluded Extensions for Automatically Added Alternate Extensions restriction table, when they select the option to edit their alternate devices, Connection will offer to add the phone number as a new alternate extension.
See also the "Automatically Add Alternate Extensions" section.
APIs Available
The following APIs are available with this release:
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For more information and for API support, see http://developer.cisco.com.
Automatically Add Alternate Extensions
When a user signs in from a phone number other than a primary extension or alternate extension, Cisco Unity Connection adds the number to the user's calling party ID (CPID) history. If the user signs in from the number five times within 30 days, Connection offers the option of adding it as an alternate extension. By adding it, the user can sign in to Connection from the number without having to enter a user ID (the primary extension). If the user chooses not to add it, Connection does not offer the option again for the number.
This functionality is available to users who belong to a class of service with the Allow Users to Manage Their User-Defined Alternate Extensions option enabled. You can adjust the number of times a user must sign in from a phone number before Connection offers the option to add the number as an alternate extension. You can also change the number of consecutive days within which Connection considers the sign-in count before offering the alternate extension option. These settings are on the Advanced Conversation Settings page in Cisco Unity Connection Administration.
The restriction table called Excluded Extensions for Automatically Added Alternate Extensions restricts numbers from being offered as alternate extensions. For example, you might add a lobby or conference room extension so that users who frequently sign in to Connection from such shared phones are not offered the alternate extension option.
For details on configuring this feature, see the "Automatically Add Alternate Extensions" section of the "Changing Conversation Settings for All Users in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.
See also the "Alternate Extensions Can Be Edited By Phone" section.
Bulk Administration Enhancements
Administering more than one object at a time in Cisco Unity Connection has been enhanced in the following ways:
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City and Department Fields Added for Administrator-Defined Contacts
Two new fields have been added to allow you to configure city and department information for administrator-defined contacts (either individually or in bulk) or for administrator-defined-contact templates in Cisco Unity Connection Administration. The fields can also be set for many contacts at once by using the Bulk Administration Tool.
Callers who reach a voice-enabled directory handler can narrow their search for an administrator-defined contact by saying the name and city or department of the contact (or both), if the fields are defined. (Note that an administrator-defined contact is not available in directory handler searches unless the List in Directory check box is checked on the profile page for the contact in Cisco Unity Connection Administration.)
You can also use the city or department field to narrow the search for a contact when adding contacts to administrator-defined distribution lists.
Cisco Unity Connection Networking with Cisco Unity
You can link a Cisco Unity Connection site of up to ten servers with a Cisco Unity server or Cisco Unity Digital Network to provide directory synchronization, message exchange, and call transfers between servers in both sites. The linked sites are referred to as a Cisco Voicemail Organization. In order to create the link, all Connection servers must be at version 8.0(1) or later.
To create an intersite link, you choose a single location on each site to act as a gateway to the other site. The gateways exchange directory synchronization information by using HTTP or HTTPS. Message exchange occurs by using SMTP. On the Cisco Unity site, the Interoperability Gateway for Microsoft Exchange functions as the messaging gateway. On the Connection site, the SMTP server on the Connection site gateway serves as the messaging gateway. Cross-server sign in, transfers, and live reply can be enabled across the entire Cisco Voicemail Organization.
For more information on Cisco Unity Connection networking, see the Networking Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnetx.html.
Diagnostic Portal
The Diagnostic Portal is available in the Real-Time Monitoring Tool (RTMT) for troubleshooting Cisco Unity Connection. The following Diagnostic Portal tools are available for Connection:
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For information on the Diagnostic Portal, see the Cisco Unified Real-Time Monitoring Tool Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Directory Handler Greeting Can Be Customized
You can record a custom greeting that callers hear when they reach a directory handler. If more than one Cisco Unity Connection language is installed, the greeting can be recorded in multiple languages.
You activate the custom greeting by checking the Use Custom Greeting check box on the Edit Greeting page for a directory handler. When Use Custom Greeting is checked, you can use the MediaMaster on the page to record or upload the custom greeting for the directory handler, and Connection plays the custom greeting to all callers who reach the handler. When Use Custom Greeting is unchecked, Connection plays the system default greeting.
By default, the Use Custom Greeting check box is unchecked, and the behavior is the same as in previous releases—Connection plays the system default directory handler greeting.
As an alternative to recording your own directory handler greeting, the Cisco Unity Tools website offers a zip file containing various prerecorded greetings. To use a prerecorded greeting for a directory handler, download and unzip the file, then choose an individual prompt file to open in the MediaMaster on the Edit Greeting page for the directory handler in Connection Administration. The zip file and instructions that list the recording text and file name for each prompt are available at http://www.ciscounitytools.com/Applications/Unity/AlternateDirectoryHandlerPrompts/AlternateDirectoryHandlerPrompts.html.
Documentation Search Available from Cisco Unity Connection Administration
A new Search Documentation link has been added to the navigation bar at the top of Cisco Unity Connection Administration pages. You can use the search box to search the Cisco Unity Connection documentation on cisco.com and ciscounitytools.com. On the results page, you can use the refinement tabs to narrow search results by several predefined criteria, such as version number or document type.
Draft Messages
If a user inadvertently disconnects while sending a new message, replying to, or forwarding a message, and if the message has at least one recipient or a recording, Cisco Unity Connection can save the message so that the user can return on a subsequent call to finish and send the message. You can also configure Connection to allow users to save messages as drafts when they are composing them, so that they can return later to complete them.
By default, the Draft Messages feature is not enabled. You enable the feature for a user template or for one or more users in Cisco Unity Connection Administration. Table 1 contains configuration information.
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Voice-recognition users can access their draft messages in order to complete and send them by saying "Draft messages" from the main menu. In order for touchtone conversation users to access their draft messages when they call and sign in to Connection, you must use the Custom Keypad Mapping tool to assign a key to the Edit Draft Messages option in a custom conversation and assign the users to the custom conversation.
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You can configure the number of days that messages are retained in user draft message folders by changing the value of the Draft Messages: Retention Period (in Days) setting on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration. If a draft message is not accessed and modified by the user during that time period, it is automatically deleted.
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Message Aging Policy
You can create multiple message aging policies, enable or disable them individually, and assign one policy to each user and to each template. In addition, you can configure Connection to age new messages, so new messages are moved to the Saved Items folder after a specified number of days. This option is primarily useful for users whose message action is Accept and Relay the Message, which causes Connection to relay copies of voice messages to an external mail account while also saving the messages to the Connection message store. You can use this option to prevent users who only check voice messages by using the external mail account from exceeding their mailbox quota.
For information on adding, changing, and deleting message aging policies, see the "Managing Message Aging Policies" section in the "Controlling the Size of Mailboxes in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.
For information on selecting a message aging policy for users or templates, see the "Message Actions" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.
Message Bookmarks
When calls are disconnected or users hang up while listening to messages, bookmarks allow users to call back into Cisco Unity Connection within a specified period of time and resume listening to messages without losing their place.
Connection creates a message bookmark when the call disconnects during playback of new or saved messages. It does not create a message bookmark during playback of deleted messages, draft messages, or external email messages, nor during playback of messages generated by dynamic searches such as Message Locator (for example, "Find messages from <name of user>."). By default, message bookmarks are retained for 5 minutes. If a user calls back within 5 minutes of disconnecting, the user will be able to continue listening to the message.
If users disconnect while sending new messages, replying to, or forwarding messages, and if the messages have at least one recipient or a recording, draft messages may be created. For more information, see the "Draft Messages" section.
By default, message bookmarking is not enabled. You can enable Create a Message Bookmark on the applicable Playback Message Settings page for a user template or an individual user in Cisco Unity Connection Administration. Users can also enable the Create a Message Bookmark settings themselves in the Messaging Assistant.
Message Recall
Users who have access to the message recall feature can review a list of the messages that they sent over a time period that you define, and direct Cisco Unity Connection to remove a message from the mailbox of any recipients who have not yet touched it (for example, by playing, saving, deleting, or opening and then saving the message as new). The recall is attempted only for voice messages, and only for recipients who are Connection users homed within the local Connection networking site—recalls to VPIM contacts or to users homed on a location in another Connection site or in a Cisco Unity site will not succeed. In addition, messages or copies of messages that have been relayed to the user at an SMTP address cannot be recalled.
Connection does not indicate to the user whether the recall attempt succeeded or failed for any recipients. The recalled message is removed from the sent messages folder, so that the sender is unable to resend or forward the message or attempt to recall it again.
When the recall succeeds for a recipient, the message is removed from the Connection mailbox of the recipient. Although the recipient may have already been notified of the message by a notification device, further notifications for the recalled message will be cancelled when the message is removed.
If the recall fails for a recipient because the recipient has touched the message, the message and any notifications for the message are not changed in any way by the recall attempt. This means that the recipient is able to reply to or forward the message to others.
By default, the message recall feature is not enabled. To enable the feature, change the Sent Messages: Retention Period (in Days) setting on the System Settings > Advanced > Messaging page in Cisco Unity Connection Administration to a value greater than zero. Voice recognition users can access the message recall menu by saying "Recall" from the main menu. In order for touchtone conversation users to access the message recall menu, you must use the Custom Keypad Mapping tool to assign a key to the Message Recall action in the main menu of a custom conversation and assign the users to the custom conversation.
Note that the Sent Messages: Retention Period (in Days) setting controls the number of days that sent messages are available for users to recall. Because sent messages count toward user mailbox quotas, configuring a high value for this setting can cause user mailboxes to fill with sent messages that users cannot remove except by recalling them.
Migrations from Cisco Unity to Connection 8.0(1)
Connection 8.0(1) still supports flash-cutover migrations from Cisco Unity 4.0(5) and later. In addition, you can now configure Connection Networking between a Cisco Unity server or Digital Network and a Connection server or network, and gradually migrate Cisco Unity users to Connection. For more information, see the "Migrating from Cisco Unity to Cisco Unity Connection 8.x by Gradually Moving Data" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.
More Custom Keypad Mapping Conversations Available
Three Custom Keypad Mapping conversations have been added, bringing the total to six conversations available for customization in the Custom Key Map tool. With a Custom Keypad Mapping conversation, users hear menu options based on the mapping you specify in the Custom Key Map tool.
The tool is in Cisco Unity Connection Administration. For information on using it, see the "Custom Keypad Mapping Tool" chapter of the System Administration Guide for Cisco Unity Connection.
Noise-Reduction Filtering
A noise-reduction filter has been added to improve audio quality and voice-recognition accuracy in noisy environments. When enabled for a port group, the filter is applied to all voice utterances entered by users of the voice-recognition conversation and to all audio that is recorded by Cisco Unity Connection on calls to the port group. The filter can be enabled or disabled for each port group individually, and is enabled by default.
You can disable the filter for a port group by unchecking the Enable Noise Reduction check box on the Telephony Integrations > Port Group > Edit Advanced Settings page for the group in Cisco Unity Connection Administration.
Reassigning Database Dependencies Before Deleting Objects
When database objects such as user accounts are referenced by other objects in Connection (for example, if a user is set to be a recipient of messages left in an interview handler, or if a call handler is set to transfer incoming calls to a user's phone), you cannot delete the referenced objects until you have changed settings on the dependent objects.
To determine the dependencies of an object that you want to delete, select the Show Dependencies option on the search page for the object type. The option initiates a search for database objects that are dependent on the object you want to delete. From the dependency search results, follow links to the dependent objects and reassign the dependencies. When all dependencies have been reassigned, you can delete the object.
For more information see the "Cisco Unity Connection Show Dependency Results" section in the "Administrative Tools" chapter of the System Administration Guide.
Scripted Conversation Files Are Loaded Dynamically to Improve Startup Time
Rather than loading all conversation files into memory at startup, Cisco Unity Connection initially loads only the most commonly used conversations (for example, files used in the user sign-in conversation, for playing greetings, and for transfers). Other conversations are loaded individually the first time they are accessed by a caller or user. This results in a much quicker start-up time, and also eliminates the overhead of loading conversations that may never be used on a particular system (for example, custom keypad map conversations for options that are not made accessible to users). However, a caller who reaches a conversation that has not previously been loaded may experience a brief delay (generally on the order of half a second or less) while Connection loads the conversation. Subsequent callers who reach the same conversation experience no delay.
If you want Cisco Unity Connection to load all conversation files at startup (to match the behavior in earlier releases), you can disable the dynamic loading by unchecking the Conversation Manager Fast Start check box on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration.
show cuc sysinfo CLI Command
The Connection command-line interface includes a new "show cuc sysinfo" command that displays a summary of hardware and software system information for the current Connection server, including the version installed on the active and inactive partitions; whether a cluster is configured; QOS settings; hardware specifications; the amount of used and free disk space on the active, inactive, and common partitions; licensing information; and so on. For more information, see the CLI Help or see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.0(1) at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
SMTP Address Search Tool
You can use the SMTP Address Search tool to locate objects that are configured to use a particular SMTP address. The tool searches user primary and proxy addresses, VPIM contact proxy addresses, and SMTP addresses formed by combining the alias of a system distribution list with the SMTP domain of the Cisco Unity Connection server.
The tool can also be used to resolve conflicts that can occur when more than one object is using the same SMTP address. If your search results in more than one match, the search results indicate whether Cisco Unity Connection is able to automatically resolve the conflict. If the conflict cannot be resolved automatically, you may need to edit one or both of the objects to change the conflicting address to a unique value.
You can access the tool by browsing to Tools > SMTP Address Search in Cisco Unity Connection Administration.
Urgency Flag Can Be Retained When Forwarding or Replying to Messages
You can configure Connection to retain the urgency flag when users forward or reply to urgent messages.
By default, Cisco Unity Connection does not retain the urgent setting when users forward or reply to urgent messages.
You enable the feature by checking the Retain Urgency Flag When Forwarding or Replying to Messages check box on the applicable Send Message Settings page for a user template or an individual user in Cisco Unity Connection Administration.
Users Can Hear Message Duration Before Message Playback
Users can hear the duration of a message in minutes and seconds before Cisco Unity Connection plays the message when checking messages by phone. You can enable the automatic playback of message duration by checking the Message Duration check box in the Before Playing Each Message, Play section on the applicable Playback Message Settings page for a user template or an individual user in the Cisco Unity Connection Administration. By default, Connection will not announce the message duration during the message header.
Voice Network Map Tool
You can use the Voice Network Map tool to get a visual display of the Cisco Unity Connection servers that are joined together to form a site. The map gives you information about the status of directory replication between servers in the site.
You can access the tool by browsing to Tools > Voice Network Map in Cisco Unity Connection Serviceability.
Voice-Recognition Users Can Change Their Personal Settings by Using Voice Commands
Voice-recognition users can go through the enrollment conversation, change their PINs, and hear or change their recorded names and directory listing status by using voice commands.
The enrollment conversation has been modified to allow voice-recognition users to say their PIN and to navigate through most questions by using voice commands rather than pressing keys.
Users can say the following commands to change their personal settings:
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VPIM Configuration Settings Added
Options have been added to configure the following Cisco Unity Connection behavior when exchanging messages with a particular VPIM location:
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You can configure these settings on the Networking > VPIM > Edit VPIM Location page for a VPIM location.
Caution
Changed Functionality—Release 8.0(1)
This section contains information about changed functionality in the 8.0(1) release time frame only.
(For information on changed functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)
Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 8.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com for information.
Cisco Unity Connection Conversation Changes
In addition to the new functionality described in the "Cisco Unity Connection Conversation Enhancements" section, some default settings and functionality have changed in the Cisco Unity Connection conversation with this release. The following items contain information on changed behavior related to the conversation that you might be interested in:
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Additional Options Available When Transferring Calls to an Alternate Contact Number
When you configure a caller input key for a user or call handler to map to the Transfer to Alternate Contact Number action, you can configure whether Connection transfers the call by using a release-to-switch transfer or a supervised transfer. If you choose supervised transfer, you can specify the number of rings that Connection waits for the phone to answer before sending the caller back to the user or call handler greeting.
In earlier versions, Connection always transferred calls to alternate contact numbers by releasing the call to the phone system.
LDAP Filters
You can now specify one LDAP filter for each LDAP directory configuration on a Connection server. In previous releases, you could only specify one LDAP filter per Connection server. For more information, see the "Filtering LDAP Users" and "Adding LDAP Directory Configurations and Importing LDAP Data" sections in the "Integrating Cisco Unity Connection with an LDAP Directory" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.
Time Zone Support
During installation or upgrade, the data for time zones and daylight saving times are updated in the Cisco Unity Connection database, where Connection components obtain this data.
Installation and Upgrade Information
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Information for Cisco Unified Communications Manager Business Edition Customers
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Caution
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Installing Cisco Unity Connection for the First Time
For instructions on installing a new Cisco Unity Connection server, see the Installation Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucigx.html.
Supported Cisco Unity Connection Upgrades
You can upgrade directly to Connection 8.0(1) from many but not all versions of Connection 2.x and later. For information on whether you can upgrade directly to Connection 8.0, see the "Supported Cisco Unified Communications Manager Upgrades" section of the Cisco Unified Communications Manager Software Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.
You refer to the full version number of Cisco Unified CM that is currently installed on the active partition to determine upgrade support. The version can be viewed by running the CLI command show version active.
Full version numbers include the build number (for example, 8.0.1.10000-11); the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 8.0(1) ). Column headings in the tables of the "Supported Cisco Unified Communications Manager Upgrades" section correlate abbreviated version numbers with full version numbers.
Note
Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version installed on the active partition.
If you cannot upgrade directly from your current version to Connection 8.0(1):
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Upgrading to Cisco Unity Connection 8.0
To upgrade to Cisco Unity Connection 8.0, you must get a DVD from Cisco. For ordering information, go to the Cisco Ordering website at http://www.cisco.com/en/US/ordering/index.shtml.
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Installation and Upgrade Notes
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Installing Additional Cisco Unity Connection Languages
For instructions on installing additional Connection languages on the following system types, see the referenced documentation:
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Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition
If you revert from Cisco Unity Connection 8.0 to an earlier version of Connection, some of the data for new Connection 8.0 features is lost and cannot be retrieved when you reupgrade to Connection 8.0.
For more information on how reverting affects Connection features, see the "About Reverting to the Connection Version on the Inactive Partition" section in the "Reverting Servers to the Cisco Unity Connection Version on the Inactive Partition" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.
Limitations and Restrictions
In Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server
When a new or changed license file is installed on one server of a Cisco Unity Connection cluster, the changed license data is not automatically replicated to the other server.
To replicate the changed license data, you must restart both Connection servers by using the following CLI command:
utils system restartMedia Master Cannot Open WAV Files Saved on a Workstation in G.729a Format
The Media Master cannot open WAV files prerecorded in the G.729a audio format and saved to a workstation.
This limitation has the following workarounds:
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Note that when Cisco Unity Connection is configured to record in the G.729a audio format, the Media Master functions correctly for recording and playing by using a phone or a computer microphone.
ViewMail Limitations Regarding Secure Messages
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Replacing Disks in a RAID
Connection supports only replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.
Caution
Caveats
You can find the latest caveat information for Cisco Unity Connection version 8.0(1) and for Connection in Cisco Unified Communications Manager Business Edition version 8.0(1) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.
Note
This section contains the following caveat information:
Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Related Caveats—Cisco Unified Communications Manager 8.0(1) Components That Are Used by Connection 8.0(1)
Table 2 describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection. Caveat information for the Cisco Unified CM components is available in Release Notes for Cisco Unified Communications Manager Release 8.0(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html.
Troubleshooting Information
Cisco Unity Connection troubleshooting information can be found in the Troubleshooting Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.
