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Table Of Contents
Release Notes for Cisco Unity Bridge Release 3.0(1)
System Requirements, and Supported Hardware and Software
Determining the Software Version
Cisco Unity Voice Connector for Microsoft Exchange
Downloading the Cisco Unity Bridge Software and Required Service Packs
Upgrading to Cisco Unity Bridge 3.0(1) from 2.x
New and Changed Support—Release 3.0(1)
MSXML 3.0 with Service Pack 1 Is Required
Required Versions of Cisco Unity and the Voice Connector
New and Changed Functionality—Release 3.0(1)
Bridge Networking Enhancements
Cisco Unity Bridge Bulk Node Utility
Designate Ports on the Cisco Unity Bridge Server for Incoming Calls Only
License File Required on the Cisco Unity Bridge Server
Resolved Caveats—Release 3.0(1)
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Bridge Release 3.0(1)
Published September 5, 2003
These release notes describe download instructions, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unity™ Bridge Release 3.0(1).
Access the latest Bridge software upgrades on the Cisco Unity Bridge Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-bridge.
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
The following documents list the most current Cisco Unity Bridge requirements and are available on Cisco.com:
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Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Bridge
To Determine the Cisco Unity Bridge Version in Use
Step 1
Step 2
Cisco Unity
To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.
To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Cisco Unity 3.0(4) and Later)
Step 1
Step 2
Step 3
Step 4
Cisco Unity Voice Connector for Microsoft Exchange
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
Step 1
Step 2
or Exchange 2003<ExchangeServerPath>\VoiceGateway\Bin
<ExchangeServerPath>\Connect\Voice\Bin
Step 3
Step 4
Step 5
To Determine the Voice Connector Version in Use: Cisco Unity 3.0 Through 3.1
Step 1
Step 2
<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU
<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU
Step 3
Step 4
Downloading the Cisco Unity Bridge Software and Required Service Packs
The Bridge software, Microsoft Windows 2000 Server Service Pack 3, Microsoft Internet Explorer 6 Service Pack 1, and MSXML with Service Pack 1—all of which are required on a new Bridge server or to upgrade to Bridge version 3.0(1)—are available for download from the Cisco Software Center website. Use a computer with a high-speed Internet connection.
To Download the Bridge Software and Required Service Packs
Step 1
13 MB for the download file and 20 MB for the extracted files.
1 GB for the download file and for the extracted files.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
If you are installing the Bridge software for the first time, refer to the Cisco Unity Bridge Installation Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/big30/index.htm.
Upgrading to Cisco Unity Bridge 3.0(1) from 2.x
For instructions on upgrading to Bridge version 3.0(1) from Bridge 2.x, refer to the "Upgrading Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
New and Changed Support—Release 3.0(1)
This section contains information on new and changed support in the Cisco Unity Bridge Release 3.0(1) time frame only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
MSXML 3.0 with Service Pack 1 Is Required
MSXML 3.0 with Service Pack 1 is required for Cisco Unity Bridge versions 3.0(1) and later.
The Cisco Unity Bridge Installation Guide, Release 3.0 has been updated to reflect the change for installing the Cisco Unity Bridge. The Cisco Unity Bridge Networking Guide, Release 3.0 reflects the change for upgrading from earlier versions of the Cisco Unity Bridge.
Required Versions of Cisco Unity and the Voice Connector
Bridge version 3.0(1) is supported only with Cisco Unity 4.0(3) and later and Cisco Unity Voice Connector for Microsoft Exchange 11.0(1) and later. In installations with multiple Cisco Unity servers, all the servers must be upgraded to Cisco Unity 4.0(3).
Caution
Note that the Bridge Networking option changed significantly in Cisco Unity 4.0(3) with Bridge 3.0(1) and provides many new features. See the "New and Changed Functionality—Release 3.0(1)" section.
Windows Hot Fix Described in Microsoft Security Bulletin MS03-007 and Microsoft Knowledge Base Article 815021 Is Required
The Windows hot fix described in Microsoft Security Bulletin MS03-007 and Microsoft Knowledge Base Article 815021 is required for Cisco Unity Bridge versions 3.0(1) and later.
The Cisco Unity Bridge Installation Guide, Release 3.0 has been updated to reflect the change for installing the Cisco Unity Bridge. The Cisco Unity Bridge Networking Guide, Release 3.0 reflects the change for upgrading from earlier versions of the Cisco Unity Bridge.
New and Changed Functionality—Release 3.0(1)
This section contains information on new and changed functionality for Cisco Unity Bridge Release 3.0(1) only. Refer to the release notes of the applicable version for information about new and changed functionality in earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Bridge Networking Enhancements
The Bridge Networking option changed significantly in Cisco Unity 4.0(3) with Bridge 3.0(1) to provide the following features:
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For details on the new Bridge Networking features, refer to "Cisco Unity with Exchange: Bridge Networking Enhancements" in the "New and Changed Functionality—Release 4.0(3)" section of Release Notes for Cisco Unity Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu403rn.htm.
Cisco Unity Bridge Bulk Node Utility
A command line utility, the Cisco Unity Bridge Bulk Node utility, is available for download from the Cisco Unity Tools website at http://www.ciscounitytools.com. With the Bulk Node utility, you can create, modify, and delete Unity or Octel nodes on the Bridge server by using information from a comma-separated value (CSV) file. For details on the Bulk Node utility, refer to the Readme.htm file that is included with the utility.
Designate Ports on the Cisco Unity Bridge Server for Incoming Calls Only
The Line Status page in the Bridge Administrator has been enhanced to allow you to specify whether a phone line connected to the Bridge server is to be used for both incoming and outgoing calls or only for incoming calls. For more information, refer to Bridge Administrator Help or to the "Reference: Settings on the Bridge Server" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
License File Required on the Cisco Unity Bridge Server
In Cisco Unity 4.0(3) and later with Bridge 3.0(1) and later, a license file is required for the Bridge server. In previous versions, a license file with Bridge ports enabled was required for the Cisco Unity server configured for Bridge Networking (referred to as the bridgehead server). As of Cisco Unity 4.0(3), a license file with Bridge ports enabled is not required on the Cisco Unity bridgehead server.
You obtain the license file for the Bridge server by completing registration information on Cisco.com. Shortly after registration, Cisco e-mails the license file. The e-mail from Cisco contains instructions on how to save and store the file. Specific instructions for installing the license file are provided in the "Setting Up Cisco Unity and the Bridge for Networking" chapter and the "Upgrading Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.The following information is required during registration:
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Do the following two procedures in the order listed.
To Get the MAC Address of the Bridge Server
Step 1
Step 2
Step 3
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4
To Register and Obtain the License File
Step 1
Step 2
Step 3
Step 4
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
800 553-2447
the U.S.For your local Cisco TAC phone number, refer to the website http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity Bridge ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for the Bridge CD).
Queue Viewer
The Queue Status page has been added to the Bridge Administrator. The page allows you to monitor status information in the outbound message queue on the Bridge server. The status information displayed includes the number of normal and urgent messages that are in the queue for each Octel node, and the number of analog lines currently in use for sending messages to each Octel node. For more information, refer to Bridge Administrator Help or to the "Reference: Settings on the Bridge Server" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
Installation Note
For detailed information on installing the Cisco Unity Bridge, refer to the Cisco Unity Bridge Installation Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/big30/index.htm.
For detailed information on configuring Bridge Networking, refer to the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
Limitations and Restrictions
Refer to the "Notable Behavior" section in the "About Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveat in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Note that this section contains caveat information for Cisco Unity Bridge Release 3.0(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveat—Release 3.0(1)
Resolved Caveats—Release 3.0(1)
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order annual or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can send your comments in e-mail to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/index.html
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
