Cisco TelePresence Server

What do the different disconnect reasons on the Cisco TelePresence Server mean?

When a call ends, the reason for disconnection is shown in the Previous participants section of the Conference status page.

The reasons why an endpoint can disconnect are:

• unspecified error: the endpoint has disconnected, but the TelePresence Server does not know the reason
• no answer: the endpoint has failed to connect because it did not answer
• call rejected: the endpoint has failed to connect because it rejected the call
• busy: the endpoint has failed to connect because it was busy
• gatekeeper error: the endpoint has failed to connect because of a gatekeeper error
• left conference: the endpoint has left the conference
• destination unreachable: the endpoint has failed to connect because it was unreachable

The reasons why the TelePresence Server can disconnect an endpoint are:

• requested by administrator: the endpoint has been disconnected by an administrator
• requested via API: the endpoint has been disconnected via the API
• end of conference: the endpoint has been disconnected at the end of a conference
• requested via web interface: the endpoint has been disconnected via the web interface
• encryption unsupported: the endpoint has been disconnected because it does not support encryption
• deleted: the endpoint has been disconnected because the endpoint was deleted
• conference deleted: the endpoint has been disconnected because the conference was deleted
• group disconnect: the endpoint has been disconnected because a group member disconnected
• TIP failed: the endpoint has been disconnected because TIP negotiation failed
• no free resources: the endpoint has been disconnected because there are no free resources
• configuration change: the endpoint has been disconnected because of a configuration change
• disconnect timeout: the endpoint has been disconnected (timeout)
• TS deleted: the endpoint has been disconnected because the hosting TelePresence Server has been deleted
• moved conference: the TelePresence Server has disconnected the endpoint to move it to another conference

This article applies to the following products:

• Cisco TelePresence Servers