Table Of Contents

References

References

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•Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 7.1(2) http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/7_1_2/ccmsys/accm-712-be.html

•Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y) http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html

•Installation and Configuration Guide for Cisco Unified Contact Center Enterprise, Release 7.5(1) http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html

•IPCC Administration Guide for Cisco Unified Contact Center Enterprise, Release 7.5(1) http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_maintenance_guides_list.html

•Installation Guide for Cisco Unified Expert Advisor 7.6(1) http://www.cisco.com/en/US/partner/products/ps9675/prod_installation_guides_list.html

•Administration and Configuration Guide for Cisco Unified Expert Advisor 7.6(1) http://www.cisco.com/en/US/partner/products/ps9675/prod_maintenance_guides_list.html

•Cisco Unified Presence, Release 7.x -- Installation and Upgrade http://docwiki.cisco.com/wiki/Cisco_Unified_Presence,Release_7.x--_Installation_and_Upgrade

•Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 7.0(2) http://cisco.com/en/US/products/sw/custcosw/ps1006/prod_installation_guides_list.html

•Cisco TelePresence System Release 1.6 Administration Guide http://www.cisco.com/en/US/partner/docs/telepresence/cts_admin/1_6/admin/guide/ctsadmin_1_6.html

http://www.cisco.com/en/US/partner/products/ps8332/prod_maintenance_guides_list.html

•Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System http://www.cisco.com/en/US/partner/docs/telepresence/cucm_cts/1_5/configuration/guide/cucm_cts_confg.html

•Cisco TelePresence System 500 Datasheet, Retrieved 25 September 2009, from the following URL: http://www.cisco.com/en/US/prod/collateral/ps7060/ps8329/ps8330/ps9599/data_sheet_c78-468517.html

•Virtual Office - Cisco Systems, Retrieved 25 September 2009, from the following URL: http://www.cisco.com/web/go/cvo

•1918 flu pandemic From Wikipedia, the free encyclopedia, Retrieved 25 September 2009 from the following URL:

http://en.wikipedia.org/wiki/1918_flu_pandemic

•Cisco Unified Communications---Poor Voice Quality, Retrieved 25 September 2009 from URL http://docwiki.cisco.com/wiki/Cisco_Unified_Communications_--_Poor_Voice_Quality

•Understanding H.264 Encoding Parameters - I, P and B-frames, Jan Ozer, Published 06/8/2009, Retrieved 25 September 2009 from the following URL: http://www.streaminglearningcenter.com/articles/41/4/Producing-H264-Video-for-Flash-An-Overview/Page4.html

•Business Ready Teleworker Design Guide, January 2004, Retrieved 25 September 2009 from the following URL: http://www.cisco.com/application/pdf/en/us/guest/netsol/ns171/c649/ccmigration_09186a008074f24a.pdf

•Cisco IOS Quality of Service Solutions Command Reference, Release 12.2, Retrieved 25 September 2009 from the following URL: http://www.cisco.com/en/US/docs/ios/12_2/qos/command/reference/qrfcmd9.html#wp1077189