Table Of Contents

A - B - C - D - E - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AAA server

adding 3-25

changing information 3-26

deleting 3-27

testing connection 3-27

about

batch projects 6-14

business rules 11-2

Cisco IOS Routers 3-27

configuration templates 5-1

infrastructure configuration 5-49

infrastructure configuration scheduling 5-55

licensing 2-2

provisioning attributes 11-15

service areas 4-16

accessing subscriber record 10-2

ACS servers 3-24

adding

Cisco IOS Router 3-4

Cisco Unified Communications Manager Business Edition 3-4

Cisco Unified Communications Manager Express 3-4

Cisco Unity Connection 3-4

Cisco Unity Express 3-4

devices 3-1, 3-4

infrastructure configuration instance 5-50

administration authorization role 8-14

advanced

assignment authorization role 8-15

ordering authorization role 8-15

approval authorization role 8-15

assets, tracking. See inventory

assignment authorization role 8-16

AssignSoftPhoneName 11-2

AssociateAllUsersInCallProcessor 11-2

AssociateAllUsersInUMProcessor 11-3

AssociateOnlyExistingUsers 11-3

AssociateUsersByDeptCode 11-3

AssociateUsersByDevicePool 11-3

AssociateUsersByLocation 11-4

authorization roles

applying to subscriber 8-5

tasks permitted by 8-14

B

backing up database 12-1

batch action file

adding

orders 6-1

users 6-1

format 6-1

guidelines 6-9

product

dependencies 6-9

multiple instances 6-9

sample files on server 6-1

batch project

about 6-14

creating 6-13

deleting 6-14

keyword usage 6-11

provisioning attribute precedence 6-11

running 6-15

canceling 6-15

paused, restarting 6-15

pausing 6-15

status, viewing 6-17

scheduling 6-15

canceling 6-16

rescheduling 6-15

scheduled pause, adding 6-16

scheduled pause, canceling 6-16

updating 6-14

viewing details 6-17

business rules

about 11-2

configuring 11-13

mandatory 11-11

orders 11-13

products 11-12

descriptions 11-2

for domain synchronization 4-7

using 11-11

busy trigger attributes, default values A-1

C

call

park 5-5

pickup group 5-5

search space 5-6

call processor

configuring Cisco Unified Communications Manager 3-7

configuring Cisco Unified Communications Manager Express 3-8, 3-21

definition 3-6

deleting 3-12

directory number block for 4-24

infrastructure data, examples 3-9

provisioning attributes

supported by product 11-51, 11-68

subscriber data, examples 3-9

synchronization troubleshooting 3-12

synchronizing 3-9

updating 3-8, 3-21

call processor passwords

understanding 8-5

canceling

batch project 6-15

orders 10-37

products 10-37

ChangeUnityPasswordOnNextLogin 11-4

changing IP address

on Provisioning Manager system 2-9

changing phone settings 10-25

changing voicemail 10-31

Cisco IOS commands and configuration templates 5-1

Cisco IOS Router

adding 3-4

Cisco IOS Routers

about 3-27

Cisco Unified Communications

deployment, initial 1-1, 1-13

deployment, ongoing 1-13

Cisco Unified Communications Manager

adding 3-1

call processor 3-6

configuration template 5-1

dependencies 5-36

infrastructure data objects

supported by release 5-1

objects synchronized 3-11

PIN 8-4

setting throttling 3-13

subscriber password 8-4

Cisco Unified Communications Manager call processor

configuring 3-7

Cisco Unified Communications Manager Express

adding 3-4

call processor 3-6

configuration template 5-1

Cisco IOS commands in 5-1

dependencies 5-36

Cisco Unified Communications Manager Express call processor

configuring 3-8, 3-21

Cisco Unified Operations Manager

configuring to open from Provisioning Manager 2-12

launching from Provisioning Manager 2-12

Cisco Unity

products and services 10-11

subscriber password 8-4

Cisco Unity Connection

adding 3-4

Cisco Unity Connection, products and services 10-11

Cisco Unity Connection unified message processor

configuring 3-15

Cisco Unity Express

adding 3-4

configuration template 5-1

Cisco IOS commands in 5-1

dependencies 5-36

products and services 10-11

Cisco Unity Express unified message processor

configuring 3-16

Cisco Unity unified message processor

configuring 3-15

common device config 5-6

common shared line 10-19

complex attributes

configuring 5-51

complex attributes, working with 5-50

configuration, generating from a template 5-45

configuration templates

about 5-1

Cisco IOS commands in 5-1

configuring

adding items to 5-36

copying 5-45

deleting 5-45

renaming 5-44

updating 5-42

creating 5-36

exporting 5-47

generating configuration from 5-45

importing 5-47

keywords 5-40

usage scenarios 5-1

configuring

AAA servers 3-24

ACS 3-24

business rules 11-13

business rules for Domain synchronization 11-14

call processors 3-6

domain notification 10-40

domain notification template 10-39

domains 4-3

domain synchronization 11-12

LDAP 3-24

message processors 3-6

orders 11-13

phone, shared 10-21

products 11-12

provisioning attributes 11-15

service areas 4-18

shared lines, primary 10-20

system notifications 10-41

to open Cisco Unified Operations Manager IP phone details 2-12

transformation template for provisioning attributes 11-69

unified message processors 3-14

user access 11-12

contractor subscriber role 8-9

copying

configuration templates 5-45

items 5-44

CreateSelfCareAccounts 11-4

creating

directory number blocks 4-22

domains 4-2

Generic IOS Router 3-4

pseudo subscriber 8-10

service areas 4-17

subscriber 8-1

subscriber role type 8-10

users 8-14

CTI route point 5-4

customer domain template 4-2

D

database backup and restore 12-1

debugging, enabling and disabling 2-4

DefaultCallManagerPassword 11-4

DefaultCallManagerPIN 11-4

DefaultCUPMPassword 11-5

DefaultDeviceProfile 11-5

DefaultUnitySubscriberPassword 11-5

DefaultUserType 11-5, 11-6

Defaultusertype business rule 8-2

default values for busy trigger attributes A-1

default values for maximum calls A-1

deleting

call processors 3-12

configuration templates 5-45

domains 4-16

infrastructure configuration instance 5-54

items 5-44

keyword list 5-42

subscriber 8-7

subscriber role type 8-12

unified message processors 3-18

user 8-17

deployment

voice infrastructure, adding a site 1-13

voice infrastructure, initial 1-13

DescriptionString 11-6

device pool 5-8

devices

adding 3-4

deleting 3-5

updating information 3-5

viewing information 3-5

directory inventory, managing 7-4

See also directory numbers

directory number blocks

adding 4-22

viewing

for call processor 4-24

for service area 4-24

directory number inventory report 7-17

directory numbers

adding 7-5, 7-6

deleting 7-7

reservations, expired 7-7

states 7-4

updating 7-6

DNAutoReservation 11-6

DNAutoReservationTimeout 11-7

DNB (Directory Number Blocks) 7-5

domain

business rules for, synchronizing 4-7

configuring 4-3

creating 4-2

deleting 4-16

notification 10-40

provisioning attributes 4-11, 11-15

synchronization log, viewing 4-9

synchronization log messages 4-9

synchronizing 4-3

synchronizing with a LDAP server 4-12

template 4-2

domain notification template 10-39

E

editing

infrastructure configuration instance 5-53

EmailSender 11-7

employee subscriber role 8-9

executive subscriber role 8-9

exporting

configuration templates 5-49

phones without associated users 4-16

extension mobility access

changing 10-29

extension mobility line

provisioning attributes

assignment levels 11-38

call processor support 11-51, 11-68

ExternalNumberMasks 11-7

G

generating configuration 5-45

Generic IOS Router

changing information 3-23

deleting 3-23

testing connection 3-23

viewing 3-23

H

H323 gateway 5-8

hunt list 5-10

hunt pilot 5-10

I

importing

configuration templates 5-48

infrastructure configuration

about 5-49

adding an instance 5-50

changing the order of items 5-52

complex attributes, using 5-50

deleting 5-54

deleting scheduled tasks 5-56

editing an instance 5-53

purging scheduled tasks 5-57

scheduling 5-55

scheduling tasks 5-55

selecting items 5-52

infrastructure configuration scheduling

about 5-55

viewing tasks 5-55

infrastructure data objects

by Cisco Unified Communications Manager release number 5-1

call

park 5-5

pickup group 5-5

search space 5-6

common device config 5-6

CTI route point 5-4

device pool 5-8

H323 gateway 5-8

hunt

list 5-10

pilot 5-10

line group 5-12

location 5-13

media resource

group 5-13

group list 5-13

route

group 5-14

list 5-14

partition 5-15

pattern 5-15

SIP trunk 5-17, 5-31

translation pattern 5-34

Unified CM group 5-31, 5-34

voice

region 5-35

voicemail

pilot 5-35

profile 5-35

infrastructure provisioning states 5-57

interfaces

Provisioning Manager 1-2

inventory

directory numbers 7-4

phones 7-1

report 7-4

searches

advanced 7-10

basic 7-9

IOS commands. See Cisco IOS commands.

IP address

changing on Provisioning Manager database 2-10

changing on Provisioning Manager server 2-9

changing on Provisioning Manager system 2-9

IP phone details

opening dialog box 2-12

IsAuthorizationRequiredForAddOrder 11-7

IsAuthorizationRequiredForCancelOrder 11-7

IsAuthorizationRequiredForChangeOrder 11-8

items

copying 5-44

deleting 5-44

editing 5-43

order of, changing 5-43

See also infrastructure data objects 5-43

K

keywords

about 5-40

adding to a configuration template 5-40

deleting 5-42

editing 5-41

figure 5-41

format of 5-40

list, deleting 5-42

keyword substitution. See keywords

L

language

setting 1-15

launching Cisco Unified Operations Manager IP phone details 2-12

LDAP directory integration 3-7

LDAP servers 3-24

configuring synchronization 4-14

scheduling synchronization 4-14

synchronization report description 4-15

synchronizing with 4-12

viewing synchronization report 4-15

license information, viewing 2-2

licensing

about 2-2

new 2-2

obtaining a license file 2-3

obtaining a PAK 2-3

Provisioning Manager NBI 2-3

registering with Provisioning Manager 2-3

upgrade 2-3

line

end-user association 10-16

information, changing 10-28

LineDisplayString 11-8

line group 5-12

lines

common shared, setting up 10-19

primary shared, setting up 10-20

lists

adding items 5-43

reordering 5-43

See also infrastructure data objects

localizing 1-15

location 5-13

log file 2-4

debugging 2-4

log purging level, changing 2-6

maximum size, changing 2-6

naming 2-4

logging into

Provisioning Manager 1-14

logging out of

Provisioning Manager 1-14

log level, updating 2-5

M

MailHost 11-8

maintenance authorization role 8-15

maintenance mode 2-8

manager subscriber role 8-9

Managing Licenses 2-2

maximum calls, default values A-1

media resource

group 5-13

group list 5-13

MonitorPhoneReturnEnabled 11-8

moving subscribers 8-7

moving subscriber services 8-8

N

NameDialingInfo 11-8

Non-RestrictedDomainSync 11-9

notification

testing 10-42

notifications 3-13

email 3-13

system 10-41

O

opening the Cisco Unified Operations Manager IP phone details dialog box 2-12

operator subscriber role 8-9

order

adding, in batch action file 6-1

approving 10-35

bulk services 10-34

canceling 10-37

configuring business rules for 11-13

procedure, example 10-11

processing 10-34

approval 10-35

receiving 10-36

shipping 10-36

searching for 10-33

viewing 10-1

order entry fields 10-12

ordering

adding notes 10-3

phones without an associated subscriber 10-22, 10-23

shared lines 10-18

shared phones 10-18

ordering authorization role 8-15

OrderProvisionedEmailTemplate 11-9

OrderRejectedEmailTemplate 11-9

P

password

subscriber, resetting 8-4

Cisco Unified Communications Manager 8-4

Cisco Unity 8-4

Provisioning Manager login 8-4

user, resetting 8-17

pattern

route 5-15

translation 5-34

pausing batch project 6-15

phone

activating 10-4

changing settings 10-25

managing phones without an associated subscriber 10-22

ordering without an associated subscriber 10-22, 10-23

ownership, changing 10-26

provisioning attributes

assignment levels 11-38

call processor support 11-51, 11-68

replacing 10-24

settings, changing 10-25

setting up 10-21

shared 10-21

PhoneAssignmentDoneBy 11-9

phone button template

default for phone type 11-1

maximum lines, viewing 11-1

synchronization, retrieval during 11-1

phone inventory

adding phones to 7-2

clearing expired reservations 7-3

phone information, updating 7-2, 7-3

removing phones from 7-4

report, viewing 7-4

phone inventory report 7-4

phone line

provisioning attributes

assignment levels 11-38

call processor support 11-51, 11-68

PhoneReceiptDoneBy 11-10

PhoneReservationTimeout 11-10

PhoneShippingDoneBy 11-10

phones without an associated subscriber 10-23

ordering 10-22, 10-23

phones without associated users

exporting 4-16

phone type, default phone button template for 11-1

policy authorization role 8-15

precedence

provisioning attribute 11-70

primary shared line 10-20

processes, running on the system 2-11

processors, configuring 3-6

product

business rules, configuring 11-12

provisioning attributes 11-16

products

adding notes 10-3

viewing inventory 10-2

viewing provisioning attributes 10-2

products and services 10-4

canceling 10-37

Cisco Unity 10-11

Cisco Unity Connection 10-11

Cisco Unity Express 10-11

ordering 10-4

Provisioning Manager 10-5

provisioning attribute

precedence, changing 11-70

provisioning attribute precedence

batch project 6-11

provisioning attributes

about 11-15

configuring transformation template for 11-69

descriptions 11-16

editing

domain 4-11

service area 4-21

subscriber role type 8-12

levels

domain 11-15

service area 11-15

subscriber type 11-15

precedence 11-15

Provisioning Manager

changing IP address 2-9

interfaces 1-2

products and services 10-5

subscriber login 8-4

Provisioning Manager interfaces 1-2

provisioning states

infrastructure 5-57

pseudo subscriber role

using 8-10

PseudoUserID 11-10

PurgeUponUmRemoval 11-11

purging data, enabling 2-7

R

receiving authorization role 8-16

Registering a License File with Provisioning 2-3

renaming configuration templates 5-44

replacing phones 10-24

reports

directory number inventory 7-17

phone inventory 7-4

resource configuration 7-17

service area 7-17

service configuration 7-17

rescheduling batch project 6-15

reservation, phone

expired 7-3

status 7-2

resetting passwords

subscriber 8-4

user 8-17

resource configuration report 7-17

restarting batch project 6-15

restore database 12-1

roles

subscriber 8-9

route

group 5-14

list 5-14

partition 5-15

pattern 5-15

rules See business rules

running batch project 6-15

S

scheduling

batch project 6-15

synchronization 2-11

searching inventory 2-11

search reports

creating 7-15

deleting 7-17

security

Internet Explorer and Provisioning Manager 1-14

Windows 2003 and Provisioning Manager 1-14

senior manager subscriber role 8-9

service area

adding 4-17

configuring 4-18

definition 4-16

deleting 4-21

directory number block for 4-24

provisioning attributes, configuring 4-21, 11-15

report 7-17

service configuration report 7-17

services

moving 8-7

shared 10-21

line, setting up

primary 10-20

phone, setting up 10-21

shared line

setting up

common 10-19

shared lines

ordering 10-18

shared phones

ordering 10-18

shipping authorization role 8-16

sip profile

infrastructure 5-31

SIP trunk 5-17, 5-31

infrastructure 5-17

starting

Provisioning Manager from a client system 1-14

Provisioning Manager from the server 1-14

subscriber

authorization roles, applying 8-5

creating 8-1

definition 8-1

deleting 8-7

moving 8-7

records

finding 8-9, 8-22

synchronizing 3-9

viewing 10-1

synchronizing 8-6

updating 8-2

See also subscriber role type

subscriber record

accessing 10-2

subscriber role type

adding 8-10

deleting 8-12

precedence 8-11

products associated with 8-11

provisioning attributes for 8-12, 11-15

updating 8-11

subscriber services

moving 8-7

synchronization, scheduling 2-11

synchronization log messages

domain 4-9

LDAP synchronization 4-15

synchronizing

call processors 3-9

domains 4-3

log file for 4-9

purpose 4-3

objects synchronized 3-11

recommended order 3-9, 3-17, 4-3

subscriber 8-6

troubleshooting 3-12

unified message processor

log file for 3-18

unified message processors 3-17

users 8-21

system reports 7-17

T

TakePrimaryUserInfoFromUMProcessor 11-11

templates

configuration 5-1

customer domain 4-2

phone button 11-1

testing

notification settings 10-42

testing connection

Generic IOS Router 3-23

throttling

setting for Cisco Unified Communications Manager 3-13

tracking assets. See inventory

transformation template for provisioning attributes

configuring 11-69

translation pattern 5-34

troubleshooting

synchronization

call processors 3-12

trunk

SIP 5-31

U

Unified CM group 5-34

unified message processor

configuring Cisco Unity 3-15

configuring Cisco Unity Connection 3-15

configuring Cisco Unity Express 3-16

synchronization log, viewing 3-18

unified message processors

definition 3-6

deleting 3-18

synchronizing 3-17

updating 3-16

Unified Messaging

provisioning attributes

assignment levels 11-38

call processor support 11-51, 11-68

unlocking voicemail accounts 10-32

updating

call processor 3-8, 3-21

configuration template 5-42

directory numbers 7-6

items 5-43

subscriber 8-2

subscriber role type 8-11

unified message processor 3-16

user 8-16

usage scenarios 1-12

configuration templates 5-1

deployment

additional site 1-13

initial 1-13

subscriber services, managing 1-13

voice services, enabling others to manage 1-12

users

access

configuring 11-12

example 10-11

adding, in batch action file 6-1

creating 8-14

synchronizing 8-21

using

pseudo subscriber role 8-10

V

viewing license information 2-2

viewing provisioning attributes 10-2

voicemail

changing 10-31

pilot 5-35

profile 5-35

provisioning attributes

assignment levels 11-38

call processor support 11-51, 11-68

unlocking accounts 10-32

voice region 5-35

voice services, managing 1-12

W

What Is Provisioning 1-1

work order states 10-38