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Cisco IPICS Server Administration Guide, Release 4.6
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Preface
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Introducing Cisco IPICS
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Performing Cisco IPICS System Administrator Tasks
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Performing Cisco IPICS Operator Tasks
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Performing Cisco IPICS User Tasks
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Performing Cisco IPICS Dispatcher Tasks
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Using the Cisco IPICS Policy Engine
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Configuring and Managing Cisco IPICS Operational Views
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Configuring and Managing the Cisco IPICS Policy Engine
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Managing Radios and Radio Descriptors
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Configuring and Managing Cisco IPICS High Availability
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Performing Cisco IPICS Database Backup and Restore Operations
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Understanding Cisco IPICS Serviceability and Diagnostic Information
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Configuring the Cisco IPICS RMS Component
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Configuring System Event E-Mail Notifications
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Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push-to-Talk Device
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Generating SSL Certificates
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Multicast Recording
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Frequently Asked Questions
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Glossary
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Index
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FeedbackTable Of Contents
Symbols - A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W - X -
Index
Symbols
* (asterisk), in Cisco IPICS Administration Console windows 1-9, 1-12
A
About, in Administration Console 1-13
accessing
Activity Log Management window 2-85
Activity Log Options window 2-88
Administration Console 1-10
Channels window 2-3
Descriptors window 9-42
Dial Engine drawer 8-1
Download IDC window 4-2
IDC Installer window 2-108
IDC Regions window 2-110
IDC Versions window 2-102
Incidents window 2-71
Key Sets window 2-57
Keys window 2-60
License Management window 2-75
Locations window 2-29
Multicast Pool window 2-32
My Profile window 4-1
online help 1-13
Ops View window 7-2
Options window 2-89
Policy Management drawer 6-1
Radios window 9-7
RMS window 2-37
UMS window 2-48
User Groups window 3-29
Users window 3-2
Virtual Talk Groups window 5-1
VSOM List window 2-67
action
activate VTG 6-5
definition 6-1
deleting 6-12
in multi-purpose type policy 6-8
managing 6-5
notification 6-5
overview 6-5
reactivating 6-19
VTG add participants 6-6, 6-10
activating
policy 6-16
RMS 2-42
active
channel state in Channel window, described 2-7
incident 2-70
active users
fields, described 2-82
viewing information for 2-82
activity log
described 2-84
downloading 2-85
downloading, archived 2-87
managing 2-84
managing activity types per ops view 2-88
options per ops view 2-88
types 2-88
understanding the Activity Log Management window 2-85
viewing 2-85
activity log retention period, setting described 2-91
adding
alert tone set 2-106
channel 2-5
channel group 2-20
key 2-61
keyset 2-58
locations 2-30
multicast address to multicast pool 2-34
radio 9-9
radio and tone descriptors 9-43
regions 2-111
RMS 2-43
sequence of multicast addresses to multicast pool 2-34
UMS 2-54
user 3-4
user group 3-31
VSOM server 2-68
VTG 5-6
address
e-mail, of user 3-8
information for user 3-7
multicast address 2-33
of user, in user profile 4-4
street, of user in Users window 3-8
Address Information tab 3-8
Administration Console
accessing 1-10
Authentication window 1-11
client system requirements 1-10
displaying current data 1-10
exiting 1-11
logging in 1-10
logging out 1-11
obtaining information about 1-13
online help 1-13
overview 1-8
refreshing 1-10
timeout 1-14
advanced IDC permissions 3-12
advanced IDC permissions, field described 4-6
alerting tones
See alert tones
alert notification 6-7
alert tones
adding 2-106
associating ops views 2-107
creating alert tone sets 2-105
deleting 2-108
managing 2-104
viewing or editing alert tone sets 2-106
allow complex key setting
end devices for users 3-12
IPICS options 2-99
user profile 4-6
allow latch
channel 2-10
field in user profile 4-6
in IDC tab 3-12
radio 9-14
allow secure channel patch
end device for users 3-12
IPICS options 2-99
user profile 4-6
archived incident
archive file name 2-92
configuring 2-91
maximum file size 2-91
retention period 2-91
run archive at 2-92
associating
alert tones to ops views 2-107
channel with user 3-18
ops views with user group 3-33
ops view with user 3-25
phone with user 3-19
radio with user 3-22
Associations tab 3-12
audio, disable 3-12
audio client 1-6
Authentication window 1-11
B
backup and restore operations
overview 11-1
performing 11-1
browser
guidelines for using 1-10
memory issues 1-10
pop-up windows, disabling blocking 1-10
refreshing windows 1-10
C
calculating DSPs A-12
caveats 9-6
changing status of VTG 5-12
channel
active state 2-12
active status 2-7
adding
new 2-5
to VTG template 5-5
allow association to users, field described 2-6
allow latch, described 2-10
allow use in VTGs field, described 2-7
associated 3-23
associated ops view, field described 2-9
associating
radio signals with user 2-16
to ops views 2-14
user with 3-18
with user 2-15
changing status 2-12
channel color, field described 2-10
channel region, field described 2-10
channel selector, field described 2-9
deleting
from a channel group 2-23
from system 2-18
described 2-2
descriptor, field described 2-9
disabled status 2-7
disabling 2-12
editing information 2-5
enabled status 2-7
enable latch, field described 2-10, 9-14
enable VAD, field described 2-10
enabling 2-12
IDC region field described 2-10
in inactive VTG 5-5
listen only, field described 2-10
location 2-8
location, field described 2-8
mixing secure and non-secure in VTG 5-5
multicast address, field described 2-8
multicast address port, field described 2-8
name, field described 2-6
radio, field described 2-8
removing
from channel group 2-23
from system 2-18
RX mute during PTT, field described 2-10
search for in VTG window 5-24
secure, field described 2-6
status 2-7
type, field described 2-7
unavailable for VTG 5-22
viewing
associations 2-17
information 2-5
Channel dashboard
elements 12-3
overview 12-3
channel group
adding
new 2-20
to VTG template 5-5
associated ops view, field described 2-22
associated VTG 2-23
associated VTG status 2-23
associating ops views to 2-24
channels in 2-2
deleting 2-25
deleting a channel from 2-23
described 2-2
editing information 2-21
name 2-21
removing
channel from 2-23
from system 2-25
viewing
associations 2-23
information 2-21
Channel Selector Permissions 3-23
channel selectors
associated channel field, described 9-5
enabled status check box 9-5
key 9-5
label 9-5
strapping 9-5
Cisco 10-3
Cisco IOS documentation 1-xxiv
Cisco IPICS
Administration Console 1-8
database
backing up 11-3
logs 11-14
restoring 11-9
deployment options 1-3
getting started 1-1
hardware components 1-3
initial configuration 1-1
IP multicast address guidelines for 2-34
logging in to 4-1
Login window 4-1
Restrict Operator Role assignments 2-92
role 1-6
server 1-4
session timeout period setting 2-91
setting up 1-1
software components 1-3
Cisco IPICS policy engine
See policy engine
Cisco IPICS server
Administration Console 1-8
described 1-4
SSL certificate on D-1
usage guidelines 1-8
Cisco IPICS service
about C-1
configuring
for Cisco Unified Communications Manager C-1
for Cisco Unified Communications Manager Express C-3
disabling log in C-2
subscribing to C-3
using C-4
Cisco IPICS session timeout 2-91, 2-92
Cisco IPICS session timeout period, setting described 2-91
Cisco IP Interoperability and Collaboration System
See Cisco IPICS
Cisco router
function in a Cisco IPICS deployment 1-6
Cisco Security Agent documentation 1-xxiv
Cisco Unified Communications Manager
configuring as SIP provider 8-32
configuring Cisco IPICS service for C-1
documentation 1-xxiii
function in a Cisco IPICS deployment 1-6
Cisco Unified Communications Manager Express
configuring as SIP provider 8-35
configuring Cisco IPICS service for C-3
documentation 1-xxiii
Cisco Unified IP Phone
accessing Cisco IPICS service from C-4
allow latch 3-12
audio 3-12
dial login for 3-9
digit password 3-10
disable 3-10
documentation 1-xxiii
high availability, affect on 10-8
latching 3-12
listen only 3-12
managing for user 3-10
mute 3-10
subscribing to Cisco IPICS service C-3
timeout period setting 2-91
unmute 3-10
user in VTG 5-14
using as a PTT device C-1
client
log out, setting described 2-97
maximum video size, setting described 2-97
update poll, setting described 2-96
cluster view daemon, trace file 8-3
codec
field described 2-8
for policy engine 8-29
radio 9-10
communications preferences
configuring 3-14
described 3-13
managing 3-13
complex key setting
end devices for users 3-12
IPICS options 2-99
connection type, multicast address 2-33, 2-36
control function permissions 3-23
control functions 3-24
controllers
configuring T1/E1 controllers A-4
on RMS 2-41
copying a user 3-4
customized script prompts
codec 8-12
deleting 8-14
described 8-11
downloading 8-13
renaming 8-14
uploading 8-12
viewing list of 8-12
Customized Script Prompts window 8-12
D
Dashboard window, overview 12-1
database
backing up 11-3
choosing a backup destination 11-8
manually starting database server 11-19
options
changing 11-6
default 11-6
restoring 11-10
restoring 11-9
troubleshooting
backup procedure 11-15
restore procedure 11-15
database log 10-14
Database Management window
overview 11-2
tabs inside of 11-2
database replication block state 10-14
database updates 10-14
DDRBLOCK 10-14
deactivated
RMS 2-42
RMS status 2-41
VTG 5-13
deactive, incident 2-70
DEBUG-level error messages 12-11, 12-14
debug trace level 8-3
default language folder 8-8
default tone sequences, configuring 9-6
deleting
action from policy 6-12
alert tones 2-108
channel
from channel group 2-23
from system 2-18
channel group 2-25
descriptors 9-45
IDC
regions 2-112
versions 2-104
incident 2-74
key from system 2-66
keyset 2-60
languages 8-9
locations 2-31
multicast address 2-36
policy 6-16
radio 9-20
radio and tone descriptors 9-45
RMS 2-46
spoken names prompts 8-20
trigger from policy 6-15
UMS 2-55
user 3-28
user group 3-35
VSOM server 2-69
VTG 5-11
deployment, of Cisco IPICS 1-3
descriptors
deleting 9-45
managing radio and tone 9-23
updating 9-44
DFSI gateway
associating
keys 2-65
associating keys with, from Radios window 9-18
associating with key from Radios window 9-18
diagnostic information
downloading 12-9
viewing 12-6
Diagnostics window
diagnostic summary pane, described 12-9
elements 12-7
dial engine
codec 8-29
described 8-1
parameters 8-29
services
obtaining information about 8-2
status 8-2
trace file 8-3
Dial Engine drawer, accessing 8-1
dial engine script
See scripts 8-21
Dial Engine Script notification 6-7
dial-in
assigning to ops view 7-13
configuring SIP provider for 8-32
SIP trunk 8-34
dial-in floor 6-22
dialing out to participants in an active VTG 5-19
dial-in phone
disable 3-10
high availability, affect on 10-8
listen only 3-12
managing for user 3-10
mute 3-10
unmute 3-10
dial login
configuring 3-9
described 3-9
Dial Login tab 3-10
Dial notification 6-7
dial-out
configuring SIP provider for 8-32
SIP trunk 8-34
dial preferences
configuring 3-14
order of 3-17
dial prefix 8-30
digit password (PIN) 3-10, 4-4
direct dial
adding numbers 8-31
deleting numbers 8-32
described 8-30
dial prefix 8-30
updating numbers 8-31
viewing information about numbers 8-31
Direct Dial Management window 8-30
direct dial numbers
managing 8-30
viewing list 8-30
disable
Cisco Unified IP Phone 3-10
IDC attributes in an active VTG 5-19
latch in User Details window 5-17
UMS 2-53
user 3-27
disable audio, in user profile 4-6
disabled channel 2-7
disabled user 3-27
disable IDC activity log upload, setting described 2-97
disable RMS comparator, setting described 2-90
disabling
audio 3-12
dial-in phone 3-10
end device 3-10
IDC 3-10
listen only 3-12
radio 9-19
voice activation detection (VAD) 3-12
dispatcher role
responsibilities 5-1
documentation
Cisco IOS 1-xxiv
Cisco Security Agent 1-xxiv
Cisco Unified Communications Manager 1-xxiii
Cisco Unified Communications Manager Express 1-xxiii
Cisco Unified IP Phones 1-xxiii
session initiation protocol (SIP) 1-xxiv
downloading
activity logs 2-85
archived activity logs 2-87
IDC 4-2
DS0
destination 2-45
disabling 2-45
enabling 2-45
in loopback 2-44
source 2-45
status 2-45
ds0 groups, configuring A-4
dspfarm
calculating DSPs A-12
checking configuration A-12
DSP resource pool A-12
enabling A-12
DSPs A-12
dump
memory trace 8-6
threads trace 8-6
E
E1 timeslots A-5
address of user 3-8
notification
action 6-6
system event B-1
enable
IDC attributes in an active VTG 5-19
latch in User Details window 5-17
radio 9-19
UMS 2-53
user 3-27
enabled
channel 2-7
user 3-27
enable voice activity detection (VAD), field described 2-10
enabling
Cisco Unified IP Phone 3-10
dial-in phone 3-10
end device 3-10
IDC 3-10
listen only 3-12
UMS 2-53
voice activation detection (VAD) 3-12
end device
audio 3-12
described 3-10
disable 3-10
listen only 3-12
managing for user 3-10
mute 3-10
unmute 3-10
ERROR-level error messages 12-11, 12-14
event, also called active VTG 5-2
executed policy, information about 6-17
executing policy, information about 6-17
expiration date, of password 3-7
F
failover
affect on Cisco Unified IP Phone 10-8
affect on dial-in user 10-8
affect on IDC 10-6
affect on IDC and connected devices 10-2
affect on mobile client 10-8
local critical process failure 10-2
lost heartbeat message failure 10-2
file size, of archived incident 2-91
floor, for dial-in 6-22
G
G.711 2-8
G.729 2-8
gateway 1-4
General Information tab 3-7, 3-9
guidelines
for using IP multicast addresses with Cisco IPICS 2-34
managing active VTGs 5-11
managing inactive VTGs 5-5
multicast address 2-34
server usage 1-8
H
HA
See high availability (HA)
hangover time 9-11
hardware components, of Cisco IPICS 1-3
help, in Administration Console 1-13
high availability (HA)
active server 10-1
affect of failover on IDC and connected devices 10-2
Cisco Unified IP Phone, affect on 10-8
configuring 10-3
description 10-1
dial-in user, affect on 10-8
failover
local critical process failure 10-2
lost heartbeat message failure 10-2
manual 10-3
IDC connections, affect on 10-6
license 2-76
manual failover 10-9
mobile client, affect on 10-8
overview 10-1
redundant server location 10-2
split brain scenario
definition 10-3
resolving 10-10
standby server 10-1
synchronizing server time 10-8
UMS 2-51
unconfiguring 10-6
High Availability Window 10-4
host name, of RMS 2-41
I
icons, in users window 3-32
icons in Users window 3-3
ID, of user 3-5
IDC
activity log update, setting frequency 2-99
adding alert tone sets 2-106
advanced permissions 3-12
alert tones, See alert tones
allow latch 3-12
audio 3-12
changing the state of versions for updates 2-103
client log out, setting described 2-97
creating alert tone sets 2-105
deleting versions 2-104
Dialer Preferences 3-15
disable 3-10
downloading current version 4-17
failover, affect on 10-2
high availability affect on 10-6
installer, generating 2-109
latching 3-12
listen only 3-12
log in after failover 10-7
logout, forced 2-82
log upload frequency, setting described 2-98
managing for user 3-10
managing the configuration 2-108
mandatory update 2-103
maximum video size, setting described 2-97
mute 3-10
operation caveats when configuring tone sequences 9-41
recommended update 2-103
regions 2-111
adding 2-111
managing 2-110
maximum 2-110
See also regions
send logs on rollover, setting described 2-98
tab 3-12
unmute 3-10
update poll, setting described 2-96
user in VTG 5-14
versions
changing state 2-103
uploading 2-103
versions, managing 2-101
voice activation detection (VAD) 3-12
IDC alert tones
See alert tones
IDC Installer window 2-108
idcsetup.exe 2-108
idle status, for multicast address 2-33, 2-36
IN_SERVICE 8-2
inactive
VTGs 5-4
VTGs, guidelines 5-5
incident
Activated, field described 2-73
activating 2-73
active 2-70
changing status 2-73
configuring archive 2-91
Created, field described 2-73
Created By, field described 2-73
Deactivated, field described 2-73
deactivating 2-73
deactive 2-70
definition 2-70
deleting 2-74
description, field described 2-72
editing information 2-72
ID, field described 2-72
Incident VTG, field described 2-72
management 2-70
name, field described 2-72
Ops View, field described 2-73
overview 2-70
removing 2-74
state, field described 2-72
VTG 2-70
Incident dashboard
elements 12-4
overview 12-4
Incidents window
understanding 2-70
INFO-level error messages 12-11, 12-14
Informix database, manually starting 11-19
invitation policy type
adding 6-11
described 6-4
updating 6-11
invitation type policy, actions in 6-5
invite to VTG action 6-5
IP address, of RMS 2-41
IP address selection guidelines A-6
ipics.log
downloading 12-12
IPICS Connect 9-22
IPICS Dispatch Console
See IDC
IP multicast address, guidelines for using with Cisco IPICS 2-34
IP Phone Text notification 6-6
ISSI gateway
associating
keys 2-65
associating keys with, from Radios window 9-18
associating with key from Radios window 9-18
K
key
adding
new 2-61
associating
DFSI gateway 2-65
ISSI gateway 2-65
with user 2-63
deleting
from system 2-66
editing information 2-62
Name, field described 2-62
removing
from system 2-66
viewing
associations 2-66
viewing information 2-62
keyset
active 2-59
adding
new 2-58
changing status 2-59
deleting
from system 2-60
Description, field described 2-59
editing information 2-58
Id, field described 2-59
inactive 2-59
Name, field described 2-59
removing
from system 2-60
Status, field described 2-59
viewing
information 2-58
L
languages
adding 8-9
default language folder 8-8
deleting 8-9
for prompts 8-8
for scripts 8-8
naming requirement 8-8
of TUI prompts 6-21
renaming 8-9
viewing list of 8-8
Languages window 8-8
latch
allow 3-12
disable 3-12
enable 3-12
LDAP
configuring 2-112
general settings 2-113
license
described 2-75
for policy engine 6-1
installed files 2-80
managing a Cisco IPICS 2-75
summary 2-76
time-bound, described 2-80
usage per ops view 2-78
License dashboard
elements 12-5
overview 12-5
license file, uploading 2-81
Linux user roles 1-7
listen only
in channel 2-10
in IDC tab 3-12
in radio 9-14
in user profile 4-6
LMR gateway 1-4
location
adding 2-30
associations 2-26
deleting 2-31
described 2-25
predefined 2-26
radio 9-10
RMS 2-43
summary of access types and connections 2-29
UMS 2-54
user 4-5
viewing or editing 2-30
locking, user account 3-27
log files
IDC 3-10
in RCS Logs window 12-13
in System Logs window 12-10
managing activity 2-84
obtaining 3-11
log in, disabling for Cisco IPCS service C-2
log out
forced
from IDC 2-82
from mobile client 2-82
from Administration Console 1-11
offline client expiration 2-97
logs, managing activity 2-84
loopback
configuring 2-44
creating 2-44
disabling DS0 in 2-45
DS0
destination 2-45
source 2-45
status 2-45
dynamically allocated 6-2
enabling DS0 in 2-45
number 2-44
on RMS 2-41
removing 2-46
state 2-44
viewing information about 2-44
M
managing
activity log options per ops view 2-88
inactive VTGs 5-4
radio and tone descriptors 9-23
mandatory update, for IDC 2-103
maximum activity logs, setting described 2-91
member, adding to user group 3-32
merging RMS configuration 2-47
mobile client
high availability, affect on 10-8
logout, forced 2-82
multicast address
adding address to multicast pool 2-34
adding a sequence of addresses to multicast pool 2-34
address 2-35
address and port 2-33
assignment 2-34
channel 2-8
deleting 2-36
editing information 2-35
guidelines 2-34
in multicast pool 2-31
port 2-36
recommended range 2-34
viewing information 2-35
multicast communications guidelines 2-34
multicast domain 2-25
multicast pool
adding multicast address to 2-34
deleting multicast address from 2-36
described 2-31
multi-purpose type policy
activating 6-16
adding 6-8
described 6-4
trigger 6-12
updating 6-8
mute
Cisco Unified IP Phone 3-10
dial-in phone 3-10
end device 3-10
IDC 3-10
client 3-10
user in VTG 5-15
My Profile window, described 1-11
N
name
of user group 3-34
New Users window 3-4
notification
action 6-5
alert 6-7
configuring 6-9
Dial 6-7
Dial Engine Script 6-7
action 6-6
system event B-1
IP Phone Text 6-6
overview 6-6
system event B-1
Talk Group 6-7
notification preferences
configuring 3-14
notifying participants in an active VTG 5-19
O
old digit password, changing 4-4
online help, accessing 1-13
operational, RMS status 2-41
Operational Views
See ops views
operator role
responsibilities 3-1
restricting assignments 2-92
ops view administrator role, described 1-7, 3-9
ops views
accessible to 7-5
affecting VTGs 7-10
allocating dial ports, described 7-19
assigning a dial number (DN) 7-13
assigning to user 7-20
associated 3-25
associating
channel groups with 2-24, 7-21
channels with 7-21
to channels 2-14
user group with 3-33
user with 3-25
available 3-25
belongs to 7-4
benefits 7-4
caveats 7-7
channels 7-21
creating 7-3
determining dial port allocation 7-20
dial-in numbers 7-13
dial port pools 7-19
overview 7-1
resources 7-4
system 7-1
to which user belongs 3-24
to which user group belongs 3-33
understanding VTGs 7-8
user roles 7-6
viewing
details 7-16
resources 7-15
Ops View to User Association window 3-25
Options window 2-89
order, of dial preferences 3-17
OUT_OF_SERVICE 8-2
P
P25 Fixed Station
controlling 9-4
keys for 2-56
ports 2-77
pager, notification preference 3-14, 4-7
PARTIAL_SERVICE 8-2
participant
adding to VTG 5-13
in VTG 5-13
removing from VTG 5-13
password
Apply User Account Lockout setting 2-95
Apply User Password Expiration setting 2-94
changing 4-3
expiration date 3-7
Failed Password Attempt Expiration Hours setting 2-96
Maximum Invalid Login Attempts Allowed setting 2-96
Minimum Digit Password Length setting 2-93
Minimum Lower Case Letter Count setting 2-93
Minimum Numeric Character Count setting 2-93
Minimum Password Length setting 2-92
Minimum Special Character Count setting 2-94
Minimum Upper Case Letter Count setting 2-93
Password Expiration Notification setting 2-95
Password Expiration setting 2-94
Password History Count setting 2-94
RMS 2-43
patch secure channels
end device for users 3-12
IPICS options 2-99
user profile 4-6
phone
associated 3-20
associating user with 3-19
available 3-20
Phone Associations window 3-20
phone service C-1
PIN, digit password
defined 3-10
in user profile 4-4
Policies window
described 6-3
displaying 6-3
policy
action, See action
activating 6-16
adding 6-4
associated 3-21
associating user with 3-20, 6-15
available 3-21
definition 6-1
deleting 6-16
deleting action from 6-12
deleting trigger from 6-15
executed 6-17
executing 6-17
invitation type
actions in 6-5
adding 6-11
described 6-4
updating 6-11
multi-purpose type
actions in 6-5
adding 6-8
described 6-4
updating 6-8
ops view guidelines 6-4
reactivating 6-19
scheduled 6-19
system resources for 6-4
trigger 6-12
type 6-5
viewing information about 6-17, 6-19
Policy Associations window 3-21
policy engine
license requirement 6-1
Policies window 6-3
policy, See policy 6-1
roles that can access 8-1
SIP provider 8-32
tracing 8-3
Policy Management drawer, accessing 6-1
pop-up windows 1-10
port
channel 2-8
multicast address 2-36
preferences, system, setting in Options window 2-89
primary server
description 10-1
See also high availability (HA)
prompts
customized script, See customized script prompts
described 8-1
languages
See also language
languages, about 8-8
managing 8-7
repository 8-8
spoken name, See spoken name prompts
standard script, See standard script prompts
PTT channel
See channel
PTT channel group
See channel group
R
radio
adding
to system 9-9
to VTG template 5-5
Allow association to users, check box described 9-11
allow latch, described 9-14
Allow use in VTGs, check box described 9-12
associating
signals with channels 2-16
user with 3-22
with user from Radios window 9-16
channel 9-2
codec field described 9-10
control functions 3-24
default tone sequences 9-6
deleting 9-20
description, field described 9-9
descriptor file, described 9-24
designating permissions for 3-23
editing information 9-15
enabling or disabling 9-19
frequency channels, described 9-4
hangover time, field described 9-11
IDC caveats when configuring tone sequences 9-41
listen only, field described 9-14
location, field described 9-10
managing
descriptors 9-23
overview 9-2
multicast address, field described 9-10
multicast port, field described 9-10
name, field described 9-9
overview 9-1
Pooled Resource, field described 9-10
radio color, field described 9-14
region, field described 9-14
removing 9-20
RX mute during PTT, field described 9-14
search for in VTG window 5-24
secure radio, field described 9-10
tone and signaling sequences, described 9-24
tone descriptors, described 9-23
type, field described 9-9
viewing information 9-15
voice delay, field described 9-11
radio channel
managing 9-2
See also radio
radio color, field described 9-14
radio control service
See RCS
radio descriptors 9-24
deleting 9-45
described 9-24
format example 9-25
IDC operation caveats 9-41
managing 9-23
updating 9-44
rcs.log
file 12-15
rcs.log, downloading 12-15
RCS logs
downloading 12-15
entry types 12-14
overview 12-14
viewing 12-13
RCS Logs window
described 12-13
log entry types 12-14
reactivate
action 6-19
policy 6-19
VTG 5-22
recommended update, for IDC 2-103
recording, spoken names prompts 8-18
recovering, system administrator 3-28
recurrence, of trigger 6-14
redundant server 10-2
refreshing, Administration Console 1-10
regions
adding 2-111
deleting 2-112
viewing or editing 2-112
removing
channel 2-18
channel from channel group 2-23
channel group 2-25
incident 2-74
key 2-66
keyset 2-60
radio 9-20
RMS 2-46
UMS 2-55
user 3-28
user group 3-35
VSOM server 2-69
VTG 5-11
required information, in Cisco IPICS windows 1-9, 1-11
rerecording, spoken names prompts 8-18
restoring a backed-up database 11-9
Restrict Operator Role assignments, setting described 2-92
retention period 2-91
RMS
adding 2-43
calculating DSPs A-12
configuration, merging 2-47
configuring
managing 2-47
security features A-1
T1/E1 controllers, interfaces, and voice parameters A-7
connectivity guidelines A-4
controllers 2-41
deleting 2-46
described 1-5
ds0 groups A-4
dspfarm configuration A-12
E1 timeslots A-5
editing information 2-39
host name 2-41
IP address 2-41
IP address selection
Ethernet interface A-6
guidelines A-6
Loopback0 interface A-6
Vif1 interface A-6
location 2-40
loopback 2-41
managing
configuration 2-47
overview 2-37
merging configuration 2-47
name 2-40
operational status 2-41
removing 2-46
security features A-1
status 2-41
status of routers in RMS window 2-38
stopping
state 2-42
status 2-41
T1 timeslots A-4
unconfigured status 2-41
unreachable status 2-41
updating
configuration 2-47
information in Cisco IPICS 2-47
viewing information 2-40
RMS/UMS dashboard
overview 12-6
RMS dashboard
elements 12-6
RMS polling frequency, setting interval 2-90
role
assigning 3-8
changing 3-8
Cisco IPICS 1-6
described 3-8
Linux user 1-7
ops view administrator 1-7, 3-9
system administrator 1-6, 2-1, 3-9
roles, field described 4-3
router
See RMS
router media service
See RMS
RX mute during PTT
on channel 2-10
on radio 9-14
S
scheduled policy, information about 6-19
scripts
adding 8-22
changing information about 8-22
deleting 8-23
described 8-1
dial engine 8-21
IppeDialin 8-21
IppeDialout 8-21
IppeRecording 8-21
languages 8-8
managing 8-21
repository 8-21
system 8-21
viewing information about 8-22
viewing list of 8-21
searching in Virtual Talk Groups window 5-23
secondary server
description 10-1
high availability license on 2-76
See also high availability (HA)
secure channel patch
end device for users 3-12
IPICS options 2-99
user profile 4-6
secure radio 9-10
Serial Radio Control Interface (SRCI)
accessing 9-20
channel selectors 9-22
IPICS Connect 9-22
overview 9-3
radio display and controls 9-21
radio information 9-20
server, Cisco IPICS 1-4
server logs, viewing 12-10, 12-13
server time, synchronizing for high availability 10-8
server usage guidelines 1-8
Serviceability drawer, overview 12-1
services, obtaining information about 8-2
session initiation protocol (SIP), documentation 1-xxiv
setting up Cisco IPICS 1-1
short message service (SMS), notification preference 3-14, 4-7
short name for channel, field described 2-6
SHUTDOWN 8-2
SIP, configuring for Policy Engine 8-24
SIP provider
Cisco IOS 8-35
Cisco Unified Communications Manager 8-32
Cisco Unified Communications Manager Express 8-35
configuring for Cisco IPICS 8-32
described 8-32
SNMP
MIB 2-89
software components, of Cisco IPICS 1-3
specifying order 3-18, 4-10, 4-12
split brain scenario
definition 10-3
resolving 10-10
spoken names prompts
changing information about 8-20
deleting 8-20
described 8-14
downloading 8-17
for user 3-25
recording 8-18
replacing .wav file 8-18
rerecording 8-18
uploading 8-16
viewing list of 8-15
Spoken Names window 8-15
SSL certificate, creating on Cisco IPICS server D-1
standard script prompts
described 8-10
uploading 8-11
viewing list of 8-10
Standard Script Prompts window 8-10
standby server
description 10-1
See also high availability (HA)
status
channel 2-7
DS0 2-45
Status Details window 8-2
stopping, RMS status in RMS window 2-41
sub-VTG 5-5
system administrator role
responsibilities 2-1
System dashboard, overview 12-2
system event e-mail notifications B-1
system logs
entry types 12-11
overview 12-11
viewing 12-10
System Logs window
log entry types 12-11
system preferences, setting in Options window 2-89
system status
T
T1/E1 controller configuration A-4
T1 timeslots A-4
tab
Address Information 3-8
Associations 3-12
Dial Login 3-10
IDC 3-12
Talk Group notification 6-7
telephony user interface
See TUI
text to speech
See TTS 8-28
time out, period for Administration Console 1-14
tone broadcast wave files
See alert tones
tone descriptor files, for radios 9-23
tone descriptors
adding 9-43
deleting 9-45
described 9-23
IDC operation caveats 9-41
updating 9-44
tone sequences
description field, described 9-6
enabled state check box 9-6
label 9-6
momentary control 9-6
stateful control 9-6
tone sequences, described 9-23
trace
advanced activities 8-6
cluster view daemon 8-3
configuring, trace files
number 8-4
size 8-4
debug 8-3
described 8-3
dial engine 8-3
dump
memory trace 8-6
threads trace 8-6
files 8-3
interpreting trace files 8-7
maximum size of all trace files on systems 8-4
obtaining trace files 8-7
recommendations for 8-3
XDebug (extended debug) 8-3
TRACE-level error messages 12-11, 12-14
transaction log 10-14
trigger
adding 6-13
definition 6-1
deleting 6-15
overview 6-12
recurrence 6-14
updating 6-13
viewing 6-13
TTS
configuring 8-28
overview 8-28
TUI (telephony user interface)
accessing 6-21
activities 6-20
described 6-20
dial-in floor 6-22
dial login for 3-9
digit ID 3-10
guidelines
general 6-21
menu 6-22
logging in 6-21
PIN 3-10
speaking 6-22
type, channel connection 2-7
U
UMS
adding 2-54
deleting 2-55
described 1-5
disabled status 2-53
disabling 2-53
editing information 2-50
Enabled status 2-53
enabling 2-53
high availability 2-51
IP Address 2-50
location 2-51
managing
overview 2-48
name 2-50
removing 2-55
status of 2-48
viewing information 2-50
unconfigured, RMS status 2-41
understanding 7-19
Activity Log Management window 2-85
Channels window 2-3
Descriptors window 9-42
IDC Regions window 2-110
Incidents window 2-70
Key Sets window 2-67
Keysets window 2-57
Keys window 2-60
Ops View window 7-2
Radios window 9-7
RMS window 2-37
UMS window 2-48
Virtual Talk Groups window 5-2
unified media service
See UMS
unlocking a user account 3-27
unmute
Cisco Unified IP Phone 3-10
dial-in phone 3-10
end device 3-10
IDC 3-10
unmuting IDC user in a VTG 5-15
unreachable, RMS status 2-41
updating
descriptors 9-44
radio and tone descriptors 9-44
RMS configuration 2-47
uploading
IDC versions 2-103
license file 2-81
standard script prompts 8-11
used by field, for multicast address 2-33
user
adding
dial preferences in user profile 4-11
IDC preference in user profile 4-10
notification preferences in user profile 4-8
radio preferences in user profile 4-9
to system 3-4
to VTG template 5-5
address
information 3-7
street 3-8
associating
ops views with 3-25
phone with 3-19
PTT channels with 3-18
radios with 3-22
to key 2-63
to PTT channels 2-15
associating radios with, from Radios window 9-16
changing information in user profile 4-2
channel association 4-13
copying 3-4
default location 3-10
deleting
dial preferences in user profile 4-11
from system 3-28
notification preferences in user profile 4-8
radio preferences in user profile 4-9
described 3-1
dial preferences 4-12
digit ID 3-10
digit password (PIN) field 3-10, 4-4
disabled 3-27
downloading IDC 4-17
editing
dial preferences in user profile 4-11
IDC dial preference in user profile 4-10
notification preferences in user profile 4-8
radio preferences in user profile 4-9
enabled 3-27
general information 3-7
in inactive VTG 5-5
list of VTGs in which is a participant 3-26
locking account 3-27
managing
associations 4-13
communications preferences 4-7
profile 4-2
ops view for 3-24
order
of dial preferences 4-12
of radio preferences 3-18, 4-10
password 3-7
PIN 3-10
recovering deleted system administrator 3-28
removing 3-28
search for in VTG window 5-24
status 3-27
unlocking account 3-27
updating IDC dialer preferences in user profile 4-10
viewing
associations 4-16
dial preferences 4-11
IDC dialer preferences 4-10
notification preferences 4-8
radio preferences 4-9
user associations
Channels tab, described 4-13
Incidents tab, described 4-14
Keys tab, described 4-16
Phones tab, described 4-15
Policies tab, described 4-15
Radios tab, described 4-14
Virtual Talk Groups tab, described 4-15
User dashboard
elements 12-4
overview 12-4
User Details window
activities 1-11
enabling or disabling latch for IDC user 5-17
user group
adding
members to 3-32
new 3-31
to VTG template 5-5
associating ops views with 3-33
changing name of 3-34
deleting 3-35
list of VTGs in which is a participant 3-34
naming recommendation 3-31
ops view for 3-33
removing 3-35
User Groups window
accessing 3-29
described 3-29
User Management drawer, accessing 3-1
user name of RMS field, described 2-41
user profile
account status field, described 4-3
address field, described 4-4
belongs to field, described 4-3
confirm password field, described 4-3
default location 4-5
described 4-2
dial preferences field, described 4-7
digit ID field, described 4-4
first name field, described 4-2
IDC info field, described 4-6
IPICS status field, described 4-3
last name field, described 4-2
new password field, described 4-3
notification preferences field, described 4-6
old digit password field, described 4-4
old password field, described 4-3
password expiration date field, described 4-3
roles field, described 4-3
user name field, described 4-2
User Radio Permissions window 3-23, 3-24
user role
described 1-6
responsibilities 4-1
users
key associations 4-16
phone associations 4-15
policy associations 4-15
radio associations 4-14
VTG associations 4-15
Users window
accessing 3-2
described 3-2
V
video size, maximum 2-97
viewing
activity logs 2-85
and downloading archived activity logs 2-87
and editing user associations, My Associations window 4-2
channel associations 2-17
IDC
alert tone sets 2-106
regions 2-112
key associations 2-66
ops view resources 7-15
or editing locations 2-30
user associations 4-16
virtual talk group
See VTG
Virtual Talk Group dashboard
elements 12-4
overview 12-4
voice activity detection
enable field 2-10
voice delay 9-11
VSOM server
adding
new 2-68
deleting from system 2-69
Description, field described 2-69
Id, field described 2-69
Name, field described 2-69
removing
from system 2-69
viewing information 2-69
VTG
activating 5-12
adding
channel 5-5
channel group 5-5
new 5-6
participants 5-13
radio 5-5
to VTG template 5-5
user 5-5
user group 5-5
VTG 5-5
best practices 5-25
changing the status of 5-12
channel in inactive 5-5
Cisco Unified IP Phone user in 5-14
deactivating 5-13
deleting 5-11
dialing out to participants in active 5-19
disabling
IDC attributes in active 5-19
latch in User Details window 5-17
empty 5-5
enabling
IDC attributes in active 5-19
latch in User Details window 5-17
guidelines for managing
active 5-11
inactive 5-5
IDC user in 5-14
inactive 5-2
incident 2-70
in which user group is participating 3-34
list in which user is participating 3-26
managing 5-2
active 5-11
inactive 5-4
modifying 5-9
multicast address used by 2-31
muting an IDC user 5-15
non-secure channel in 5-5
notifying participants in active 5-19
participant in itself 5-5
participants 5-13
reactivating 5-22
removing
from system 5-11
participants 5-13
search for in VTG window 5-24
secure channel in 5-5
seeing as user on Cisco Unified IP Phone C-6
sub-VTG 5-5
unavailable channel 5-22
unmuting an IDC user 5-15
user in inactive 5-5
VTG add participants action 6-6, 6-10
VTG search utility, using 5-23
W
WARN-level error messages 12-11, 12-14
X
X, in Activate VTG Details area 5-22
Xdebug (extended debug) trace level 8-3