Cisco IPICS Troubleshooting Guide, Release 2.1(1) - Finding Troubleshooting Information for Cisco IPICS [Cisco IP Interoperability and Collaboration System]

Table Of Contents

Finding Troubleshooting Information for Cisco IPICS

Finding Troubleshooting Information for Cisco IPICS

This chapter provides information about how to find troubleshooting information for Cisco IPICS. See Table 1-1 for links that pertain to available troubleshooting information for problems that you may encounter.

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Table 1-1 Locating Troubleshooting Information

Source of Problem

Where to Find Help

Cisco IPICS installation

To troubleshoot problems that are related to the Cisco IPICS installation, refer to the "Troubleshooting the Installation" chapter of the Cisco IPICS Server Installation and Upgrade Guide, Release 2.1(1).

One of the following areas:

•The Cisco IPICS server

•Policy engine

•Communications between Cisco IPICS end-user devices

•Equipment, such as Cisco Unified IP Phones or radios

•RMS configuration

•General operation

For problems that are related to the server, the policy engine, and the devices that communicate with the server, see Chapter 3, "Troubleshooting the Cisco IPICS Server."

For help in gathering log information to aid your problem determination and resolution process, see Chapter 7, "Understanding the Cisco IPICS Logs."

One of the following areas:

•Communications between Cisco IPICS endpoints

•Hardware, such as Cisco Unified IP Phones

•Router and RMS configuration

•Voice quality

For communications-related problems, problems with endpoint devices, and voice quality issues, see Chapter 4, "Troubleshooting Communication, Voice Quality and Other Equipment Issues."

PMC issues

To troubleshoot problems that you may encounter when you install or use the PMC application, see Chapter 5, "Troubleshooting Tips for the PMC Application."

For help in gathering PMC log information to aid your problem determination and resolution process, see the "Generating and Modifying the PMC Log Levels" section on page 7-7.

Backup and restore

To obtain information about backing up or restoring the Cisco IPICS database, or to troubleshoot problems that you encounter in the backup or restore process, refer to the "Performing Cisco IPICS Database Backup and Restore Operations" chapter in the Cisco IPICS Server Administration Guide, Release 2.1(1).

License

For information about problems that are related to the installation and usage of licenses, see the "Troubleshooting License Issues" section on page 3-27.