With the Internet of Everything and Cisco solutions, F&F helps in-store customers connect to the online store. They can visit a specialized kiosk called an Online Order Point, ask an employee to look something up on their F&F tablet, or connect through Wi-Fi on their own personal devices.

Challenge

A customer finds the perfect shirt for a night out, but your store doesn't have the right size in stock. With a few clicks, your customer orders it online right there in the store. It arrives at the store the next day.

Like many retailers, F&F wanted to:

• Provide a wider range of sizes and styles by integrating online and physical stores
• Connect with customers at whatever time and on whatever device the customer chooses

Solution

Through the Internet of Everything, F&F now brings the full online experience into stores, offering:

• Connected physical and online stores through the Internet of Everything
• Personalized in-store experiences with Cisco Connected Mobile Experiences

Outcome

• Grew online sales during a key holiday period
• Personalized advice and deals based on store location
• Provided employees with new ways of helping customers