*Free SmartNet maintenance services for the first year with purchase of the Product may be available upon request for certain product families on a transactional basis.

**Exclusions:

1. The terms of this Letter Agreement, including Section 10 (Special Pricing) will not apply to the following:
1. Products or services not orderable from the Cisco Global Price List ("GPL"), including by way of example those products or services of entities acquired by Cisco which are not yet reflected on the GPL or products or services that are not listed on the GPL as of the Effective Date unless otherwise agreed in writing by the Parties;
2. Non-Cisco branded, third party products;
2. The following are available for purchase under this Agreement, but are priced separately and are not subject to Section 10 (Special Pricing):
1. Products or services added to the Cisco GPL after the Effective Date of this Agreement;
2. Unified Computing System (UCS) products;
3. Any of the following specific product technologies if orderable from the GPL: Cisco OMS, IPICS, Media Experience and Analytics products, Small Business Technology Group products and Physical Security products and related software; and
4. Products and services offered under a Cisco enterprise license arrangement.

Warranty Information