State government drives more efficient and effective interagency collaboration with guidance from Cisco Services.

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Challenge

Needed the ability to identify, link and secure citizen records across the enterprise.

• Enhance citizen services and government processes
• Build statewide information exchange platform for better cross-agency communication
• Enable agency information sharing despite reduced IT budget

Solution

Roadmaps and plans to develop a shared-service information exchange deployment.

• Cisco Services provides business-level consulting to achieve key objectives
• With vendor-agnostic approach, Cisco helps define blueprint for required capabilities
• Cisco assists in creating business strategy for deployment of new exchange platform

Results

Enhanced collaboration based on the new interagency exchange platform which will eventually improve state services for citizens.

• Developed enterprise architecture that meets statewide objectives and standards
• Increased communications and improved sponsorship between agencies
• Created roadmap for improving citizen services with more effective interagency information sharing