Big-box chain stabilizes network and reduces costs with single-source managed service for more than 2000 stores.

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Challenge

• Simplify the IT and communications environment to increase efficiency and lower cost
• Raise service levels within stores by improving network availability and reliability
• Replace aging analog communications infrastructure with a converged voice and data network

Solution

• Provides 24-hour network management, including data, voice, paging, and overhead music
• Delivers custom configurations and reporting from a dedicated management platform
• Establishes a single point of contact for incident and change management and reporting

Results

• Increased network and communications availability to improve the customer experience
• Streamlined network and communications operations and reduced costs by up to 15 percent
• Decreased incident ticket volume by 75 percent by stabilizing the network