Proserv Property Services keeps network reliable and its workers connected by outsourcing IT services.

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Challenge

When something malfunctioned on the network and the part-time employee wasn't there to deal with it, business came to a standstill.

• Eliminate business-halting network downtime
• Leverage sophisticated IT network without dedicated IT staff
• Enhance business credibility with robust, reliable systems

Solution

Cloud-based monitoring, management, and discovery of network devices and IT services.

• Cisco OnPlus is used to manage network, and Cisco Small Business Support Service keeps it running smoothly
• Unified system and single point of management bring stability to the network
• Reports, dashboards, web portal, and mobile access make it easy to view network performance

Results

Improved response times have increased customer confidence.

• Increased competitive advantage through sophisticated systems and quick customer response times
• Recouped cost of telephone system within four months by eliminating need for receptionist
• Improved employee productivity through faster problem resolution and more stable network