Perfect World Entertainment uses Cisco Smart Net Total Care to ensure network support matches explosive network growth.

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Challenge

To proactively maintain all of the devices on the network.

• Help network keep pace with rapid business expansion
• Move from "break/fix" to proactive approach
• Supplement limited IT staff with additional network support expertise

Solution

A combination of Cisco Services helped supplement expertise.

• Cisco Smart Net Total Care provides proactive network maintenance
• Automated installed base discovery and analysis frees IT staff for strategic tasks
• Cisco Technical Support Operations Management facilitates problem solving and assists customer with support best practices

Results

Dramatically improved visibility and control over its installed base of equipment.

• Achieved two months worth of savings in labor-related costs
• Gained accurate, easy and instant access to state of network installed base
• Positioned company to handle explosive forecasted growth in the future