Altus Consulting helps Organization for Tropical Studies ensure network uptime with Cisco Smart Care Service.

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Challenge

Ensure that the network is available to capture and send information from biological stations in the forest to research campuses worldwide.

• Allow collaboration and data transmission between distant research sites and campuses
• Help ensure that network is connected 24 hours a day, seven days a week
• Ease contract administration, while improving network security and visibility

Solution

Altus branded "Smart Connect" service includes Cisco Smart Care offering for proactive network assessments, remote software repairs, and technical support.

• Cisco Smart Care Service gives Altus Consulting single view of all OTS network devices
• Altus Consulting's Smart Connect combines Cisco Smart Care with its own support center
• Both OTS and Altus Consulting gain better quality information about network

Results

OTS has gained a competitive edge and strengthened its environmental commitment.

• Accelerated network problem resolution
• Enhanced competitive edge, while furthering environmental commitment
• Reduced risk of network failure, allowing research and education to be conducted worry-free