Global enterprise increases operational efficiency and improves compliance.

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Challenge

• Support expanding global vision despite limited network operations personnel
• Pursue managed services strategy to enable long-term success
• Undertake a major network refresh while maintaining a 24-hour globally available network

Solution

• Offers worldwide, anytime support across the global network
• Monitors the customer's network infrastructure in a co-managed model
• Collaborates with a customer's IT staff to implement changes for optimal network performance

Results

• Increased device footprint by more than 200 percent in 10 years without the addition of network operations personnel
• Achieved a significant drop in support ticket volume despite more product deployments and greater network complexity
• Improved network availability and overall security, leading to stronger track record around compliance