Getronics relies on Cisco Partner Support Services to provide process-driven asset management for enterprise customers.
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We pride ourselves on offering personalized solutions backed by Cisco technology and expertise. That leads to many benefits for the customer.- Wolfgang Zimmermann, Global Portfolio Manager for Unified Communications and Global Cisco Alliance Manager, Getronics
Challenge
- Engage with multinational German company to provide superior visibility across installed base
- Consolidate end-of-life data for more proactive lifecycle management
- Help ensure simple administration and total transparency across global network
Solution
- Process and automation to address customer’s needs
- Clear migration path to unified asset management
- Cisco Partner Support Service tools to drive more intelligent network operations
Results
- Helped boost incremental revenue and improve operational margins
- Increased customer loyalty with consultative approach to all client interactions
- Achieved competitive differentiation by offering solutions tailored to customer needs
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