British American Tobacco extends video conferencing capability, maximizes uptime, and improves return on investment with help from Cisco Services.
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Without Cisco Services, we would have had serious reservation about undertaking the project, and would have been unlikely to have completed it successfully.- Andrew Cunningham, Head of Technology and Security, British American Tobacco
Challenge
Design and deploy a holistic, long-term collaboration strategy for video conferencing.
- Improve productivity and cut operational costs
- Preserve dynamic face-to-face meeting culture
- Improve day-to-day management of the system
Solution
Cisco Services was engaged to plan, assess, validate, and deploy a video conferencing solution.
- Cisco Video Communications Server
- Cisco TelePresence, WebEx Meetings, and Jabber
- Cisco Managed Architecture Services
- Cisco Smart Net Total Care and Remote Management Services (RMS)
- Cisco Network Optimization Service
Results
Significant savings in travel costs and productivity improvements.
- Cisco Services engagement mitigated implementation risks and improved deployment time by 66 per cent
- Usage of TelePresence suites improved by up to one-third, through elimination of turnaround delays and greater user friendliness
- Return on investment maximized, through managed service that resolves 56 per cent of incidents and carries 60 per cent reduction in mean time to resolution
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