Managed Market Resources get proactive, cost-effective care from Cisco partner Alliant Technologies
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Once Alliant called and asked if we had a network problem. Two minutes later the service level dropped. They were fixing the problem before it even happened.- Steven Bauwens, Chief Operating Officer, Managed Market Resources
Challenge
Reduce costs while bridging the gap between proactive management and device maintenance.
- Cost-effectively maintain network availability without internal IT support
- Provide clients with on-demand access to consultants
Solution
Expert 24x7 monitoring and technical support directly from the partner, backed by technical support and hardware replacement by Cisco.
- Managed network service through Cisco partner
- Smart Care Service
Results
Controlling costs while maintaining the highest network availability.
- Greater business continuity
- Increased customer satisfaction
- Lower network costs
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