Alestra gets more time to focus on business, with Cisco Smart Net Total Care.
Watch video (3:31 min) | Download Case Study (PDF - 273 KB) 
With so much detailed information at our fingertips, we can easily track inventory, support contracts, patching, alerts, and all of the other essential information that we need.- Sergio Gonzalez, Operations Manager, Alestra
Challenge
Optimize network availability and performance.
- Maintaining current network device inventory was time-consuming
- Lack of visibility into device patch and support status increased operational risk
- Difficulty in tracking all system (IOS) versions increased risk of downtime due to incompatibilities
Solution
Actionable intelligence and proactive support to increase operational efficiency and reduce risk.
- Cisco Smart Net Total Care Service
Results
Smart Net Total Care Service has made it easier to collaborate and avoid duplicate efforts.
- Saved three to five hours per week in installed base management
- Gained instant visibility into accurate inventory reports
- Simplified software patch updates, planning, and budgeting with access to detailed device information
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