Q: When can I pre-order the 2013 edition of the Cisco Product Quick Reference Guide?
A: Preordering will begin in January 22, 2013. To receive an email notification when electronic version is available, please opt in. here.
Q: When will the January 2013 edition be released for shipping?
A: The 2013 edition will be released by February 15.
Q: When will the PDF and HTML versions of the 2013 edition be available online?
A: For the first time, we will release an electronic version application in late April. You may access this version by visiting the Cisco Store Online.
Q: Where can I find the PDF versions of previous editions?
A: You can obtain a PDF version of the October 2011 edition in the Cisco Store Online. For previous versions, please contact us @ cpqrg-help@cisco.com
Q: How do I order a printed copy or extra copies?
A: When pre-ordering begins or the guide is released for sale, you may purchase a printed copy directly at the Cisco Store Online
Q: What are the payment options available?
A: The Cisco Store Online accepts the following forms of payment;
For Cisco guests
For Cisco partners and resellers
For Cisco employees:
Q: How do I check the status of my order?
A: All orders include tracked shipping. After your order ships, you will receive an email confirmation that includes a tracking number and carrier information. Please use this information to track your shipping. For any other questions about shipping, visit the Cisco Store Online Collateral Store FAQs, or refer to your email order confirmation for contact information.
Q: I have not received my guide. What can I do?
A: You can check the status of your order by clicking on the tracking number you receive in your confirmation email. If you still have a problem with your order, visit the Cisco Store Online Collateral Store FAQs for contact information.
Q: Can I contact the Cisco Store Online Customer Support by phone or email?
A: Yes, you can contact Cisco Store Online with questions or comments at any time using the following information:
Q: How do I submit text corrections?
A: We thank you for your help in keeping the Cisco Product Quick Reference Guide as accurate as possible. Please submit email to feedback_ciscoguide@cisco.com.
Q: I have questions about a product in the guide. Who do I contact?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions.
Call 1-800-GO-Cisco
Q: Who do I contact if I need help with a product?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions.
Call 1-800-GO-Cisco (800 462 4726)
Q. How can I sign up for email notifications about guide updates, such as new releases, ordering information, and discounts?
A: To receive an email notifications such as new releases, ordering information, and discounts, please opt in the here.
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