Cisco Unified Contact Center migration reduces costs, improves operational efficiency, and provides better service for callers.
Like many large enterprises, Cisco Systems® uses multiple contact centers to communicate efficiently with customers, channel partners, and employees.
This case study describes how a migration of the contact centers to the Cisco® network and Cisco contact center solutions has enabled the company to achieve several objectives, including:
- The capability to handle more than 10 million call transactions annually
- Reduced costs through improved call routing
- Increased efficiency with calls routed globally based on agent availability and skills
- Higher satisfaction ratings from customers
