Communications plan is vital to user enrollment and acceptance of new voicemail service.
End user acceptance and understanding are critical to the success of a large-scale unified communications migration. When Cisco IT migrated from a legacy voicemail system to a Cisco Unity solution, the group made global communications a top priority.
This unified communications case study details Cisco IT’s global communications plan for the Unity migration and its execution, including:
- Building the initial enrollment process
- Incorporating feedback for improvement
- Gaining and using upper-executive sponsorship
- Using a variety of communications mechanisms to inform and educate employees
