Service delivery improves and operations support system costs drop dramatically
Cisco IT has reduced support costs and simplified providing a variety of services across the enterprise through Enterprise Management (EMAN). This internally-developed, integrated tool suite enables effective network performance monitoring, application support, and rapid activation of home office network access, voicemail, and other productivity-enhancing technologies.
This enterprise management case study presents challenges, lessons learned, and benefits that Cisco obtained from deploying EMAN. Benefits included:
- Significantly reduced Operations Support System (OSS) costs
- Simplified provisioning of converged network services such as voice and video
- Better service quality through a single system of record
- Scalable support
