Making Continuous Delivery a Reality
Fast IT frees IT organizations from manual configuration, changes, and maintenance.
Business of IT Success Stories
Cisco IT Takes Continuous Delivery from Vision to Reality
Fast IT frees IT organizations from manual configuration, changes, and maintenance.
IT Insight 
(PDF - 536 KB)
How Cisco Automates Protection of Intellectual Property
Alerts based on behavior and context analysis of user actions reduce risk of data loss.
IT Case Study (PDF - 375 KB)
How Cisco IT Transformed into a Services Organization
IT as a Service model boosts IT business value.
IT Case Study (PDF - 1.2 MB)
IT Strategic Investment Planning
Unified business and technology architecture fuels Cisco IT investment planning.
IT Insights (PDF - 229 KB)
How Cisco Transformed Its Supply Chain
Single ERP instance, new business models, and automation boost agility and resiliency.
IT Case Study (PDF - 241 KB)
Enterprise Architecture
Cisco IT laid the foundation for its enterprise architecture practice.
IT Insights (PDF - 261 KB)
IT as a Services Organization
IT as a Service provides scalability, transparency, and long-term value.
IT Insights (PDF - 269 KB)
eStore for IT Services
Cisco IT's eStore replaces multiple service request systems with a unified service catalog for ordering any type of IT service.
IT Case Study (PDF - 300 KB)
Library Simplifies Technical Learning
Online library provides faster, easier access to relevant information.
IT Case Study (PDF - 353 KB)
Smart Call Home for Cisco UCS
Powered by Smart Call Home, device diagnostics reduce time to resolution for Cisco Unified Computing System by 80 percent.
IT Case Study (PDF - 784 KB)
Delivering Better Business Outcomes
Cisco Remote Management Services improve network availability and more.
IT Case Study (PDF - 160 KB)
ITAAS: Building a Services Organization
How Cisco IT customer care created a successful ITaaS organization.
IT Case Study (PDF - 634 KB)
Business Transformation Through Architectures
A series of articles that highlight the importance of integrating business strategies with technical architectures, and examples from Cisco's own experiences.
Enterprise Architecture and IT Service Management
Transforming Innovation and New Business Models
Transforming Employee Engagement
Globalization of the Enterprise
Minimizing Business Risks
Gen Y Flexible Workplace
Designing new, productive workspaces for the internet generation.
Trends in IT (PDF - 383 KB)IT Insights
(PDF - 223 KB)
Connect Your Workplace in New Ways
See how the Cisco Connected Workplace converges new technology with the physical workspace.
Service Introduction Network
New IT network accelerates early service releases and productivity gains.
Case Study (PDF - 919 KB)
IT as a Services Organization
Cisco IT defines the service roles and responsibilities that are required to complete its transformation to a services organization.
IT Best Practice (PDF - 340 KB)
Integrating a Corporate Acquisition
Simplified, cross-functional processes accelerate new employee productivity and reduce the transition impact on customers.
IT Case Study (PDF - 702 KB)
How Cisco Provided an Integrated, Intelligent Office Experience at Its Bangalore Campus
Cisco Smart+Connected Communities solutions combine networking technologies with building systems to increase energy efficiency.
IT Case Study (PDF - 268 KB)
Connect Your Workplace
Cisco Connected Workplace converges new technology with the physical workspace.
