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Release Notes for Cisco BBSM 5.1 Microsoft IIS Cumulative Patch
Obtaining Technical Assistance
Release Notes for Cisco BBSM 5.1 Microsoft IIS Cumulative Patch
November 2002
These release notes describe the Cisco Building Broadband Service Manager (BBSM) 5.1 Microsoft IIS cumulative patch (MSIISRollup.exe), which is also known as Patch 5207. The purpose of this patch is to install the latest Microsoft Internet Information Server (IIS) security patches.
Note
The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. Online documents may contain updates and modifications made after the paper documents are printed.
Contents
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Introduction
MSIISRollup.exe can be installed on BBSM 5.2, build 1.0, and any build of BBSM 5.1 with any level of patches applied.
MSIISRollup.exe corrects the following vulnerabilities on the BBSM server running IIS 5.0:
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This patch eliminates other vulnerabilities as well. For additional information, refer to Microsoft Security Bulletin MS02-062 at this website: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/MS02-062.asp
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Installation
BBSM service packs and patches can be installed locally onto any BBSM server. They can also be installed onto multiple BBSM servers that have Internet access from another computer in a remote location.
Caution
Since this is a IIS patch, Internet service will be interrupted during the installation, and you will not see a success message upon completion. You will see different messages depending on whether you are connecting to the BBSM server through the internal or external network. When you connect from the internal network, you will see this message or something similar indicating that a communication error has occurred: HTTP proxy reports: (The specified network name is no longer available.)
When you connect from the external network, you will see this message: The page cannot be displayed... The operating system and browser version that you are using can also affect the type of message that you see. In either case, the connection to the server is lost; however, the patch installation continues, and the server restarts upon completion.
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Use this procedure to install MSIISRollup.exe onto your BBSM server:
Step 1
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Step 2
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Step 3
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Step 5
Refer to the Cisco BBSM 5.2 User Guide for instructions on installing and transferring BBSM patches.
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From the local BBSM server, choose My Computer > Control Panel > Add/Remove Programs. If you see Windows 2000 Hotfix (Pre-SP4) [See Q327696 for more information], MSIISRollup.exe was successfully installed.
Related Publications
The following documents provide complete information about BBSM:
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Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
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The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Publications" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
